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  • Suunto mobile apps and platform feedback, questions, feature suggestions and issues

    5k Topics
    50k Posts
    Marcin LenslookM
    @Oxhill_Runner Hello, I’ve got a Suunto Race, and this week I faced the same problem. All my plans for the first two weeks are synced to the watch, but since the third week of the plan they don’t

  • Suunto Sports and Outdoor Watches

    6k Topics
    82k Posts
    W
    @Tieutieu I created a workout in SA with manual lap button. I don’t have any information on the change. Here a video https://photos.app.goo.gl/8cYgsps9NaGYzjPf7

  • Suunto dive computers

    255 Topics
    2k Posts
    Bruno PlazaB
    @Flops this json is a very good news with all the information The problem is that this json is not possible to import into subsurface, i hope somebody could translate or even subsurface include this format in the formats available. Go you think is easy to translate to fit? thanks

  • Discussions about S+ Store

    204 Topics
    3k Posts
    A
    I am double checking and I am pretty sure it is taking the most frequent sport of the last 4 weeks, because last week I have just run (no trail running) but I am still getting the trail run sport in the chart. And I have only the time spent (= 0 hours) and not the line with the kilometer because it shows-up only if different than 0. Thanks for the explanation

  • 87 Topics
    799 Posts
    M
    @Dimitrios-Kanellopoulos I need someone to help me escalate this issue b/c it’s not going well. I’ve successfully paired the headphones to 2 devices (my husband’s phone and an older Surface Pro). The headphones refuse to pair to MY phone or MY work Surface Pro. So the headphones kinda work, but there’s likely an issue with the driver or software preventing the headphones to pair to ALL devices. The help desk is absolutely relevant b/c I NEED HELP. I received a pair of these headphones to review and if I cannot use them, I cannot give them a good review. It’s in Suunto’s best interest to get me some help so I can actually use the headphones. I would expect, that as Community Manager, you’d be able to provide some help in this area. For comparison, I can call up Garmin and get a human to help and get an answer within minutes. Suunto doesn’t have a call help center. I emailed for help 4 days ago. I’ve posted to this forum. I’ve not received help.

  • Anything not related & off topic

    1k Topics
    28k Posts
    No new posts.

  • Sports Tracker apps feedback, questions, feature suggestions and issues

    23 Topics
    109 Posts
    J
    Hi! I have an Amazefit Balance watch which does broadcast the HR during a workout or when I activate the HR App on the watch. I am using an Android Phone (Xiaomi 12 Pro / HyperOS 2.0.5.0) and the Sports Tracker App (Version 5.1.7). Strava and Bergfex can connect to the watch via Bluetooth and show the heart rate. I guess this is then using Bluetooth LE (BLE) and the generic heart rate protocol defined in that standard. But the Sport Tracker App can’t connect. The help tells me that it should work with all BT Smart compatible devices. BT Smart is the old name of BLE, so it should work in my opinion. I am using Sport Tracker since years and it would be nice to get also the heart rate into the App to get better calories calculation, now that I have a watch. Using Strava or Bergfex is no real option, because those Apps are not as good as Sport Tracker. BR, Jasmin

  • Forum scope and expectations.

    95 Topics
    427 Posts
    isaziI
    @tvujic because to avoid spammers only users with some reputation can post, all others go though moderation (I approved your post)

  • Anything related to the recent announcement about Suunto’s new Digital services and Movescount Transition

    338 Topics
    4k Posts
    Brad_OlwinB
    @mechanic said in Where is the watch software in Suuntolink?: @Brad_Olwin yes fw files Not clear, do you need current firmware? There are no new updates for these watches,

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