I want to revisit this post, since I know that some folks have had complaints about Suunto’s customer service.
I ended up talking with someone in Support via chat, and after a couple of tactics that he recommended to try to fix my 5 Peak pairing issue, I sent it in for repairs (I’m in the U.S.). Suunto paid the shipping, and I got an email saying it would likely be completed in 7 business days. After about 10 business days, I contacted Support again for an update, and they said that their Support website page actually says 15 business days and that the email template needed to be updated. OK, no biggie.
On the 16th business day, I got an email from Suunto saying that everything was complete and that they were sending me a brand new 5 Peak to replace the one I sent in. They did this despite the fact that I bought the 5 Peak in a private party purchase, so I didn’t have a receipt or proof of purchase and, thus, technically no proof of warranty.
I’m looking forward to receiving the new device, which is in the mail right now! 🤗
I’m super happy with how everything played out, and contacting Support via chat was easy and they were friendly and informative the entire time! Luckily, my 9 Baro is my go-to watch and I got the 5P as a backup, so I haven’t been without a wearable this whole time. That definitely did wonders to soften the blow of being without the 5P for a few weeks.
Kudos to Suunto! 💯 Appreciate everything they did here!
I don’t know details, but to avoid any illusion: I remember I started asking for lock buttons in watch mode late 2019…
there was no lock implemented ever since. when the S9P was released, with the improved buttons, smaller watch body and smaller buttons, the urgent need for a lock was removed. only very unlucky movements cause unwanted button press.
when would a lock be useful? e.g. when you stop an activity and you’re still in the water, shower, it’s raining etc… to avoid the watch getting a mad cow disease… but it seems a rare case and low to no priority
…but I know how you feel! my watch made it to DND on/off and other features including going to start activity screen etc 😂 … it’s a pain, but I got used to it 🙈
@Mahyar hm. this is strange.
I remember having similar issues with a test firmware using an iphone SE as well.
If I remember correctly, I restarted the phone and after some (or many) tries, I finally managed to upload.
Since then it has been all smooth again.
you can be assured that no one from Suunto sales will reply here. If you need direct assistance I recommend getting in touch with support by chat (if available). but I assume they can not help or change what’s been defined as sales