@brad_olwin Understood… That’s the hibernation mode as explained in the manual I assume. Thanks for your prompt reply!

https://forum.suunto.com/topic/7526/suunto-s-newest-watch-is-the-5-peak/

Maybe a hiccup with the update systems, lots of users updating in the past two weeks.

Have a nice weekend and enjoy your new watches!

@chrisa said in Battery and navigation:

@brad_olwin thanks that’s awesome. Will have a longer hike in August (around 12h) so everything should be fine 😃.

Using GPS and heart rate for your trip should probably use about 50% of the battery with the other power saving mode enabled.

I use power saving mode and airplane mode when just wearing the watch, you’ll need to turn them off to sync.

I want to revisit this post, since I know that some folks have had complaints about Suunto’s customer service.

I ended up talking with someone in Support via chat, and after a couple of tactics that he recommended to try to fix my 5 Peak pairing issue, I sent it in for repairs (I’m in the U.S.). Suunto paid the shipping, and I got an email saying it would likely be completed in 7 business days. After about 10 business days, I contacted Support again for an update, and they said that their Support website page actually says 15 business days and that the email template needed to be updated. OK, no biggie.

On the 16th business day, I got an email from Suunto saying that everything was complete and that they were sending me a brand new 5 Peak to replace the one I sent in. They did this despite the fact that I bought the 5 Peak in a private party purchase, so I didn’t have a receipt or proof of purchase and, thus, technically no proof of warranty.

I’m looking forward to receiving the new device, which is in the mail right now! 🤗

I’m super happy with how everything played out, and contacting Support via chat was easy and they were friendly and informative the entire time! Luckily, my 9 Baro is my go-to watch and I got the 5P as a backup, so I haven’t been without a wearable this whole time. That definitely did wonders to soften the blow of being without the 5P for a few weeks.

Kudos to Suunto! 💯 Appreciate everything they did here!

@egika

Looks nice, my wife still wears S3 and it looks to big on her wrists. After wearing S5P for a week it is very ackward to wear a bigger watch like S9B let alone A3P 😆

@vincent-mayousse keep us posted because this is interesting, if something like that happens again Suunto should know.