@Dariusz-Woźniak reboot the phone + watch

@isazi 100% sure as I tested it by walking 20 steps without backlight, wait for a minute to see if the steps show and then walk 20 steps with blacklight and then they show up immediately.

@Guillaume-Faure
2.20.30 is the latest available update

@Hary-Krystallogiannis When you are on a normal watchface, long press the middle button and make sure Do not disturb mode is off…

@flori I suppose you have successfully connected the watch to your phone?
If yes, the AGPS data should have been synchonized.
It should be sufficient to just step outside to a place with a clear view of the sky and start an activity. It should not take more than a few seconds to acquire a GPS position.

If you have not synced to your phone, then it should still work, but maybe take some minutes.

@R-françois
I would try a soft reset first

@far-blue in the app that should be easy, you can toggle all the fields you want to see - watch face summary not sure.

Screenshot_20240508-072103.png

@johnmcr I have tried a soft reset it had no effect. I have used the watch to record a basic walk activity and that seems to give the same distance on the watch and in the GPX file. So the thing being affected is the cycling activity. I checked the settings for this and found that the bike pod was on. Turning it off seems to correct the problem of displayed distance and GPX/Fit file distance.
This leads me to wonder if the Bike Pod can be used at the same time as recording with the GPS? Is there a way of calibrating the Bike Pod to give more accurate distances? Does it give an accurate distance measurement when used on a bike trainer?

No, that’s not something I’ve ever experienced.

To be clear, what you are saying is that when you start an activity with a structured workout the watch goes into activity mode as usual, you can see the workout screen and get the alerts of the steps in the workout, the workout ends without issue, you can stop the activity and you can see the activity summary etc. and see the activity in the log on the watch just like you’d expect but the activity doesn’t sync back to the app?

Do your workouts use names or have step names that use non-english characters? A total guess but I just wonder whether the activity data might be failing to export from the watch due to some sort of workout-related metadata issue.

@Kakit normally with Suunto you would achieve this by designing custom sports mode on the app. I haven’t got the 5 but would think that is probably the same.