Brand new Suunto 5 peak cannot find location
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Hello, I’ve recently acquired a brand new suunto 5 peak. When I go to location and select “find location” (sorry if this is not 100% accurate, as my watch is in spanish) the watch is in an endless “looking location”, without actually receiving any gps signal (I am not in the middle of the mountain nor in a zone without gps signal). Do I need any other peripheral appart from the watch to get gps signal?
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- Did you connect with suunto app?
- Endless is how long? The watch needs to unpack AGPS file which can take ~ 10m, so I don’t know, try waiting for 30m just to be sure. It’s only for the first boot or after a hard reset, so don’t worry.
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Yes, I have connected with with my suunto app (both iphone app and windows app)
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I will give it a try waiting for 30min in a outside environment, I’ll write here the results
Thanks a lot =), hope it works
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@Andoni-Aguirre-Aranguren Make sure the AGPS file synced to the watch. Check in Settings/About for a current file that should have the days date.
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Please Contact Suunto support.
Whatever with or without agps, it should not take 30mins
Winners Wear Winners
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@zhang965 I don’t know - 30m is certainly quite long and I never had it, but I guess it may still be possible. Certainly worth to try and connect a few more times.
I’m afraid contacting the support will result in trying anyways. And if they would ask to send in the watch, keep it for a couple of weeks, and return as they have not found an issue - that would just be a waste of time.
That said, if connect times would still exceed 1m or so (with AGPS) or 30m as in your case, I would certainly contact support. -
@zhang965 I have had that or longer if there is no AGPS file and if the watch is recently updated.
