Hi,
Suunto’s usage of AI in support is out of control. I avoid the chat as it never helped me anyway on the few occations I tried it. But email Support has been quite good so far - at least for me.
Yesterday I emailed about a topic that bothered me for a while now:
In my personal record page in the iOS Suunto app the 5km and 10km records are actual runs that have been more or less exactly that distance. My 10km record is even slower than the time it took to finish my last nearly 10km race.
That said, the record for my half marathon is linked to an activity that is only 20.3km. This run also got the half marathon tag that I removed since…
I have never done a half marathon race, yet. Only some long runs that have been 21km and longer. Those have been my personal records until that 20km race.
What can be done about this?
Now their response:
Thank you for reaching out and for the detailed explanation.
It sounds like you’re experiencing an issue where your personal records in the iOS Suunto app don’t accurately reflect your longest distances, specifically, your half marathon record being linked to a 20.3 km activity despite having completed longer runs.
Here are a few steps you can try to resolve this:
Step 1:
Please make sure your watch is fully synchronized with the Suunto app. This helps ensure that all activities and records are up to date and may correct any discrepancies.
Step 2:
Go to your Personal Records section in the app and check if there is an option to manually update or edit the records. This may allow you to assign the correct activity to your half marathon record.
Step 3:
If manual editing is not available, we recommend contacting Suunto Support with details of the affected activities. We can further investigate and assist in correcting the records if possible.
Step 4:
As a workaround, you may remove the incorrect half marathon tag (as you’ve already done) and assign the tag to a more accurate activity that reflects your actual performance.
Please let us know if you need any further assistance.
Firstly, they got the problem wrong. Then there are some suggestions that are not possible in the app and to my knowledge never have been, like editing on the personal records page or adding a half marathon tag.
And if the first reply is just AI generated, why does it take 14 hours to answer?
This is just a waste of time and resources. And it gives a bad impression about the support.
