@Kevin-Major I believe, as msot companies would work, issues when contacted by email would “count more” than posts on the forum…
For sure we have great people that pass the info to them, but I believe if it a serious issue, people should contact by email, also to “force” for a solution.
I believe no brand would like to have a return or warranty claim for something that is software.
support@suunto.com I contacted them last week and I received what I found to be an acceptable answer with envy to debug/know more.
Just because one support person answered 1 client saying “you won’t get a fix” it may not the reality.
No company is perfect, no person is perfect, so if your issue is so important that you posted everywhere, maybe send them a mail or call.