@baaaa said:
It’s disappointing that you’re aware of the issues but aren’t addressing them.
This is not correct.
Suunto devices and services, like any complex products, have many issues and areas for improvement, while resources are always limited. That’s why issues have to be prioritized and cannot all be addressed at once.
Every user naturally feels that their own issues and requests are the most important, and that’s understandable. However, the bigger picture often looks different.
@baaaa said:
your company, but…
Sadly, it’s not my company, only my employer. If it were my company, many things would probably be different.
@baaaa said:
it seems to me that your users who report bugs should be worth their weight in gold, and you should provide them with a simple and convenient tool for reporting bugs and suggesting new features. Instead, they have to go to some glitchy forum
It sounds like you’re looking for official customer support channels. Those can be found at suunto.com.
This is a community forum, not an official support or feedback channel. If someone is answering here they do it in their free time, not on duty.
@baaaa said:
search for relevant threads
Yes, that’s the only practical way to keep the forum in a decent state. If everyone posted their own rant in arbitrary topics, the forum would quickly become a mess, making it even harder to find information and identify recurring issues.
@baaaa said:
wait for a moderator to approve their post…
Unfortunately, that’s the only way to deal with spam. Users who have built up some reputation can post immediately, but newcomers need to wait for their messages to be approved.