Received feedback from the support team.
They tell me that the Peak Pro is no longer manufactured, nor that they have the parts to repair it. Not sure why they talk about parts, as to me, the issue had nothing to do with “mechanics” (but hey I’m not a techncian).
Their position is “we can maybe fix it, but a cost that wouldn’t be relevant to you”, so instead, they offer to me a replacement with another device. With an incredible discount of 10€ !!!
Quite interstingly, the Peak Pro is one of the models they’re offering in this deal of the century. Yes. The same model that is not manufactured anymore and for which they have no spare parts if there’s an issue.
Just bought a new Sports2. But with a “I give these guys one last chance, before I move to G” approach, as I’m pretty pi**ed off, the failure happened after a failed update (according to me, but once again, I’m no Suunto technicain), 2 weeks after the warranty expired, and by the fact that the support is putting me in a position where I have no other option that to buy a new device. Aren’t they clamining they are a sustainable company? “Repairability” is the basis of being sustainable, especially for a device that was first realseased less than 3 years ago. Or is the image they want to give some sort of green-washing. Anyways…
