@Fwinns said in Suunto app sync issue: @Stefano-M64 Yes, I did that the first time (unpair/pair, reinstall app), no change, it was the same Suunto app version. I downgraded the watch firmware yesterday, to see if it solves things you can also try to logoff/login from within the app and then sync again

@PetrMisek maybe there is also an option to calibrate the sensor, does anyone know? I think that for the S9B this option was somewhere in the service menu

@João-Monsanto currently not

Hi, I just got a 9 peak pro yesterday and I noticed that my birth year I set from the watch is not showing correctly in the app personal info. No matter what year I set in the watch, it’s always showing 1 year older in the app. The Suunto app version that I have is the latest one (5.1.7) and the watch is also up to date. I already tried uninstalling/reinstalling the app on my phone and even resetting the watch but I’m still getting the same issue with the birth year, it’s always showing 1 year older in the app. Whatever year I set in the watch, after syncing it will show as 1 year older in the app. Is this an app bug of there’s a problem with the watch? All other info are correct, except for the birth year. Thanks!

@maszop That’s not what I meant. If you look at the HR before the 40 minute mark you see an average of 100-something. After the 40 minute mark 80-something. One of them is incorrect. Especially the sudden drop shortly before the 40 minute mark is not possible. I have done an experiment a while ago with an Epix Pro, using an Coros HRM and the Race S, waking a walk. Neither of the watches was spot on. Have to look it up. But I guess I should start a new topic for this…

@daniele-celauro I’m having the exact same issue on S9 1st generation. HR tracking worked fine a couple of days ago, but today completely vanished. Have you solved it?

I had exactly the same experience with my 7. It had one new screen under warranty but was out of warranty by the time it burnt the second time. When it refused to stay connected to my phone I called it a day and bought a Race which is fantastic, and twice the watch the 7 ever was. I think it was a misguided product from Suunto, but everyone makes mistakes and knowing what I know now I should never have bought it. Everyone makes mistakes though, and more than happy to buy another one.

Bonjour a tous, J’utilise une Suunto 5 peak depuis 1 an, que j’ai connecté à mon capteur de FC (Polar H9). D’habitude tout va bien, à la fin d’une activité la montre charge 20 sec le temps de tout synchroniser et mon activité se télécharge sur mon application… Or depuis ce matin, en revenant d’une sortie vélo, ma montre reste bloqué sur l’écran “synchro données FC” avec le petit chargement… Cela fait 3h que rien n’a bougé… Je ne peux pas quitter cette synchro, j’ai essayé de déconnecter et reconnecter ma montre, d’enlever et remettre la pile de mon capteur de FC mais rien… Le seul moment où je n’ai plus cet écran c’est quand je reçois une notif qui s’affiche donc sur ma montre. Quelqu’un a t’il déjà eu ça, et/ou sait comment arrêter ça ? Merci ! Björn

Hi all! My Android mobile phone can connect and be paired with my Suunto 5, but it keeps on pairing once both devices are connected. Obviously, no performance data is automatically synced. The app and softwares are updated. What might be the problem? Thanks!

Interesting take! A lightweight Suunto with Stryd support would be a game-changer for runners. I doubt they’ll add it, but if they did, I’d consider it too. The T6c was legendary—2000 miles is impressive!

@Dwartus And may i ask what the feedback was from suunto?