@Egika said:
@VoiGAS Are you implying, that a model should not be sold, when there will be no feature additions for it later on?
As there is a Vertical 2, it automatically makes Vertical the last generation before this model. If Vertical 3 arrives (no idea if and when), Vertical 2 and 1 will both the the generation before this.
In my opinion, the users of this forum are a small and rather special fraction of Suunto users. Most people buy it and use it without the expectation, that there must be new things added 4 times a year.
I do think for some people there’s a sense that currently sold devices continue to get firmware updates.
For example, over at Apple, some users were dismayed to learn that the forthcoming watchOS 27 will “only” support Series 9 and later, Ultra 2 and later, and SE3 and later. Other models that had been getting updates, despite not being sold for years, will now only get more critical security style updates and not new features.
All the models that will discontinue support haven’t been sold for at least a year, but Apple Watch users have had the expectation their models continue getting updates for several years, so “only” having a year or two of updates has upset them. This is likely an extension of phone culture, where currently sold phones also get updates regularly.
Meanwhile, over at Garmin, they have a harder to follow approach for updates. It seems models released within the last year or two get updates, and in recent years there’s now a common code base for this to happen easier, but Garmin sells tons of older models that no longer get updates. Typically though, one can point to a newer model of the same line that is the “update candidate” so while a Fenix 7 can be bought today and won’t get updates, the Fenix 8 is also available and that one does get updates.
However, Garmin’s scattershot approach at making dozens of models and keeping them around forever is a major reason I ignored them and went to Suunto when I got my Race S. I’m hoping that there will continue to be updates for it, partially as there’s no replacement for it at that size and Race 2 and Vertical 2 are too large for me. Even if there was though, as I’ve only had the Race S slightly over a year, it feels far too soon to be considering an upgrade.
Now I get one buys a watch (or anything else) for what it can do today and not for what it might be able to do in the future, so when updates come to an end I think it’s silly to be too upset about it. I get things cannot be supported forever. I do think it’s good to have stated policies on a support page for people to reference so they have the right expectations when they buy. For example, looking at the US Suunto store at the moment there’s this page:
https://us.suunto.com/pages/software-updates
This links to each watch’s current updates. Selecting Suunto 9 Peak Pro (a model still sold on the store), it says “going forward, no additional feature updates or software updates are planned…” This I think is sufficient warning to a new buyer. There is no similar warning for the first Vertical or my Race S, suggesting both are candidates for continued development. I think a nice additional would be guidance on what to expect for every watch; i.e. if the policy is “we plan to do updates for X years after first release” then have that stated somewhere.
Again, for myself I try to follow a policy of “buy something for what it does today, not what it can do tomorrow” but in a world where people have many types of devices like phones, ebook readers, game consoles, etc. have updates that happen after one buys it, it’s an easy expectation to have that “if it’s being sold as new, it’s getting updates.” So simply having support documentation saying what to expect can be useful for people to not get the wrong idea (of course, this assumes people do their research and check these support pages).