Quick update on my Ocean
I left the device with the local service center, but they were unable to obtain any support from Suunto. They also mentioned ongoing issues sourcing new stock due to the poor responsiveness from Suunto, which raised further concerns.
After five weeks with no progress, I retrieved the unit and decided to handle the support process myself.
Surprisingly, upon collection, I attempted a hard reset by holding the top button and saw a low battery icon despite the device being completely unresponsive when initially dropped off.
It appears the battery may have drained entirely and triggered a full reset.
After a quick charge, the unit powered up and I was able to install the latest firmware update.
Regardless, this experience has ended my confidence in both the service center and Suunto’s support structure.
This will be my final Suunto product support has been bed from start to finish, and the reliability of the unit itself is now in question.