@bruno-tanqueray said in Known and critical Bug: SV unresponsive:

Hello,
As many of us now have suffered the terrible bug of the SV which no longer restarts, I created a topic dedicated to this critical bug to share some new elements with the community.
Fifteen days ago I sent my second SV to Suunto for repair because this one and like my first SV, it no longer restarted. The problem was more vicious because my first SV had experienced difficulties from my first swim at sea, the second waited several swims at sea and even a few freediving around 10m before dying…
This time, the after-sales service repaired my watch (great, I might not have to reconfigure and download everything!) and sent me the following comments in the service note:

“Dear Customer, I have examined your unit for the faults reported in the fault description and performed all the necessary tests. I discovered that the issue you have faced is caused by a known software bug. The issue was resolved when the unit power cycled. We are currently working on solving this issue and the problem should be fixed in the next software release. Best regards, Reima, Suunto Service Center.”

What’s good is that the bug is known (some members of the community are also reporting it on S9PP) and will be fixed. But what to do while waiting for the next SV update? Suunto does not give me any recommendation or advice if the case happens again.
I will receive my watch next Tuesday and will check if my software has been corrected, can I dream?
In the meantime, I will mostly avoid sea swimming, SUP and freediving, as I’m a bit fed up with watch shipments to Finland. 😉
Regards
Bruno

If they don’t give you can indicator, you can open a dispute with your payment’s cashback service

@surfboomerang yes, it isn’t as good as the main widget. I hope in the future updates the possibility to add widgets as views to training mode is added. Or possibility to put training mode on background to access all the other options outside training mode.

@Roberto_m said in shortcuts:

Introduce several shortcuts in two different ways:
holding or doing double-click on the buttons.

For istance, with the Garmin Fenix was really usefull to switch-on the Flashlight pressing two times the top-left button. Why we don´t have any shortcut on the SV (only one shortcut for the “setting-menu”)?

That is something I also asked from the S9P times. Use it every time with Garmin. It’s annoying to not have it, specially for the airplane mode.

@Brad_Olwin said in shortcuts:

@Roberto_m Be patient:)

We are getting good news! New algo, shortcuts…some annoying stuff getting solved, bravo!

@Ollipolli Could you provide a screenshot?

@Tieutieu you can find the chart here. Wondering if Suunto uses the same for displaying fitness level on the vertical.
https://www.suunto.com/nb-no/Support/Product-support/suunto_ambit3_sport/suunto_ambit3_sport/funksjoner/ytelseniva-av-loping/

Good point with the developing of the fitness level. After som hiking trips the Vo2 max is dropping 😞

It is bin said that the calculated Vo2 max is pretty near that you are measuring at a lab test

@zhang965 no I haven’t yet… I think this is a problem with the software and I hope for a fundamental update so that the Vertical’s software finally runs stably. Maybe the memory is full or something similar… ? Even if Suunto were to offer me the exchange of a new watch, I don’t think it would work more stably… I hope for an update soon…I was just interested if other users had observed something similar. That’s only noticeable if you want to do sports and the watch doesn’t find a heart rate. I usually use a heart rate belt and it has always worked.

@Matt-Montague I believe (2) and (3) are connected, have you tried using the performance battery mode? Are you sure your watch is not in power save mode?

@Topforum the app “Runmotion coach” may be interesting for you. Its free version creates training plans just like you described, but you’ll need to create the interval sessions manually in Suunto app as sync to watch is only available in paid version.

@isazi thanks. I tried that. And a soft reset, but a hard reset worked.

@Tecera-0

Got it.

Thank you very much

@sartoric
Thanks.

I use Vertical watch since June’23 but all the while i always use dark theme for my activity. So i never realised screen got this issue until i use light theme last weekend.

@Rufus said in Autolap:

Does the Vertcal have the autolap function, especially when running?

Sure does, and you can either set it to be distance or time based

@altcmd
Thanks, but I don’t search to convince anyone, and don’t need luck for this 😊. I am just suggesting a new feature.

@unicorn_V are you inside, or outside? If inside that might be it. Because as @Tieutieu mentioned it looks like there’s no GPS.

@Swaddy61 thanks for your reply.

Update to my question…….

I just received a reply from Suunto as it took a week for them to reply to this question.

Their answer is as follows……

“It is recommended to use a 5V 1A charger.”

@Tieutieu great, thanks! That’s what I thought, but the lighting on a used one I was looking at made it look like the black version was BLACK in between the titanium face and back.

@Egika Perfect! Thank you very much!

Shame it doesn’t mention that anywhere in the manual. I usually ending up scrolling through everything on the watch when I can’t find something - but I never thought Touchscreen would be under ‘Battery Power Management’!

@dawxperia That is odd, contact support to get the watch replaced. You are the first that I have seen.