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    Vertical watch crashed during activity

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    • C Offline
      Carlos97atz
      last edited by

      Re: Vertical watch crashed during activity

      Hello! It’s been a while since this post and I wanted to know if anyone else has had this problem.

      I’ve had that problem too. In the middle of the hiking activity, I was looking at the map and everything was fine. I stop looking at it for a moment and the screen turns off.

      Sometimes the off screen stays locked and you have to turn on the watch, and other times the activity ends (it is saved in the suunto app) and stays on the watch’s home screen.

      Has anyone found the solution? Even if it’s provisional? Thank you.

      Brad_OlwinB 1 Reply Last reply Reply Quote 0
      • Brad_OlwinB Offline
        Brad_Olwin Moderator @Carlos97atz
        last edited by Brad_Olwin

        @Carlos97atz you should not have a crash! If you are on latest firmware send logs to Suunto within 24h of crash and PM me with time and date logs sent and your email for SA so they can locate the logs.

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        C 1 Reply Last reply Reply Quote 0
        • C Offline
          Carlos97atz @Brad_Olwin
          last edited by

          @Brad_Olwin How do I send those records? From the app or how?
          About the email that I have to send you, why? Are you a Suunto developer or something? I do not understand why. Yes, I have the latest version of the firmware.

          Brad_OlwinB 1 Reply Last reply Reply Quote 0
          • Brad_OlwinB Offline
            Brad_Olwin Moderator @Carlos97atz
            last edited by Brad_Olwin

            @Carlos97atz In the app and have the watch connected. Where your personal settings are on that page you can send logs to Suunto. I have an iPhone and may be different for Android. Must be less than 24h since the issue.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            SvenSchroeterS 1 Reply Last reply Reply Quote 1
            • SvenSchroeterS Offline
              SvenSchroeter @Brad_Olwin
              last edited by

              @Brad_Olwin said in Vertical watch crashed during activity:

              @Carlos97atz In the app and have the watch connected. Where your personal settings are on that page you can send logs to Suunto. I have an iPhone and may be different for Android. Must be less than 24h since the issue.

              I can confirm that the “SEND LOGS” is in the same place as you described (just checked for android).

              Suunto Vertical Ti Solar (Daily)
              Suunto Race (Wife Daily)
              Retired: Suunto Ambit3 / Ambit / Core

              https://www.strava.com/athletes/142980701

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