@Audaxjoe yes, I can also confirm the warranty, even for the new replacement product, ends as soon as the original warranty is over. It is only the service center good will to prolong it.

@Egika I had the Suunto Climbing App enabled. Thank you. I have disabled that app and will repost if that was not in fact the culprit!

@sky-runner Yes unfortunately that’s is not what is happening. Many peoples watches are being ruined by these updates.

@Tomas-Vujic-Schelin said in Is my new Suunto Smart Heart Rate belt faulty?: What’s your experience with Suunto heart rate belt? Is it difficult to get the connection established? I’ve always struggled with this belt, but I solved the problem once and for all with conductive gel. Since I started using it, I haven’t had any problems and I no longer need to wet it before use. The R-R data here is OK. Also check that the battery level is always above 10/15%, mine starts to disconnect when it’s lower than that. That said I would love to see a new Suunto Smart HR with a better chest starp (see H10) and, why not, with with running dynamic data now that sw v3 supports it

@duffman19 thank you very much. I did not change max hr and set the other ones and it worked

@elevationpain Yes, I have checked the iPhone/iPad logs. They show several fatal crashes. I’ll DM you the recent ones. Have just updated to iOS26, so the older ones were deleted. Thanks!

Thanks, @Squirrel. I’ll give it a try!

@yovoSI was watch updated meanwhile to new FW? it might cause loosing of recorded activity from the watch

@dankcushions said in Title: Long-time Suunto user — bitterly disappointed with the Vertical: eg, open https://forum.suunto.com/category/14/android-issues-bugs or https://forum.suunto.com/category/17/ios-issues-bugs whilst logged out (or in a incognito session) and you can’t view the contents of posts without logging in/creating an account. I don’t know what why it was made like that in the first place (watches categories for example, including all complaints, were always public), but I changed privileges so that those categories topics are visible for guests. i see you’re getting the usual patronising and downvoting by certain members of the suunto defence squad. I don’t think it’s particularly controversial to suggest that suunto’s software has lagged behind it’s hardware (which is typically excellent), and that seems to be a fairly accepted view in other places (eg the suunto subreddit). Constructive criticism and specific issue reports are always welcome

@segi_pn FusedAlti automatically calibrates during an exercise. This might help. https://forum.suunto.com/topic/9716/fusedalti-source-for-the-race?_=1757967719475

@isazi For information I did a hard reset of the watch. I log 3 activities until then and it seems to be back to normal, without any elevation overestimating. Hope it will stay like this until Vertical 2 comes out.

Hey all stryd users. Can you tell me the correct procedure to use stryd with Vertical after recent update ? It’s a bit weird how it is actually on my settings. When using run mode, stryd is paired as sensor but watch doesn’t detect my heartrate smart sensor. When using trail, it detects HR but not stryd as a sensor. But I can use stryd s+ app and it records all stryd data in addition to suunto wrist power…

@Squirrel Not sure about the track record - I had a warranty repair 2 months ago (in Prague/CZ) - they fixed my SV Ti Solar within 2 days. Now I am claiming another issue and as of last week there were 50+ watches in the queue…

After the last repair that took a month, they sent me the watch, supposedly repaired, 5 days later the same behavior, I sent it back to the repair center, and again the same stories, it’s been almost 3 weeks, apologizing that they are in high demand for repairs… it’s a shame, I’m tired of waiting !!! [url=https://postimg.cc/p9w7G5vg][img]https://i.postimg.cc/50yVt8RN/IMG-7244.png[/img][/url] [url=https://postimg.cc/zy0HFTCG][img]https://i.postimg.cc/VNc91R5n/IMG-7245.png[/img][/url]![alt text [image: IMG-7244.png]

@maszop That is quite possible. But that also means that Suunto hasn’t designed their synchronization protocol well. These problems are easily solvable - I can tell you that as someone who long time ago has worked on synchronization of bookmarks in Chrome browser between multiple devices and made that work reliably. Also, to make to make it clear, only the app on my phone ever synchronizes data with watches, and only with one watch at a time. The other two apps are not connected. So this is not a concurrency issue.

I’ve just ride a few thousand KM around mainly Norway. Software updated half way through my trip. No issues at all with time and distance befire or after update. Also not sure why it ever how you would put wheel circumference into the Vertical. Are you talking about a cadence/speed sensor?

I think its a matter of all the personal data entered in the watch. For example, I’ve done recently an hiking activity: 32[km], almost 8[h] duration, 2000[m] ascent, avg. heart rate 93[bpm] by HR belt, 2960[kcal]. 2960[kcal] are maybe too much? Maybe, but I was really (not) feeling them in my body!

@WlodiPawel-87 not possible because at the moment they are seen as two sensors of the same kind