@André-Faria said in What is the next step with Ambit2 and Movescount.com?:
@sebchastang said in What is the next step with Ambit2 and Movescount.com?:
@isazi said in What is the next step with Ambit2 and Movescount.com?:
@sebchastang you can complain, but replying in every post not to answer the OP, or help him/her, but just to complain is annoying to other users. You are not talking with Suunto, you are talking with Suunto users here.
I understand that it’s a bit boring for other users, but I think my answer is linked with the last sentence of the OP “I would like to continue using my Ambit2 without any restrictions, because it brings everything I need!”. By my post, I just agree this quote and answer suolaf that he is not the only one in this situation and we are all expecting solutions.
This forum is hosted by Suunto and I guess (as it use to be with other brands) Suunto sometimes takes a look to this forum to be aware of the most relevant thread / issues / complain, …
@André-Faria : I have already contacted Suunto, no later than last week, but the answer is always the same : “Please wait” or “bug correction is in progress” (regarding elevation issue with route creation on movescount.com raised more than 6 months ago).
Sorry again, I am not here to disturb in any way, I just write my feedback on Suunto app issues and ask for workaround to keep on using my watch.
You had luck, I didn’t get any answer.
But I will keep on trying.
As I told in another topic, after two emails and facebook chat and some weeks of waiting they answer me, in a very polite and open way.
At least it felt they are aware of the complaints and working on it.
"Digital services do evolve, by their very nature. It’s not really a matter of business, it’s a matter of being able to ensure that we stay up to date with the changes and trends of the digital world, and work to offer an overall better experience to the whole of our community and the majority of our users, in the present and in the future.
The features Suunto app has now and will have in the future are based on user feedback from the majority of our users.
We worked to make sure that, even with the inevitable changes that evolving digital demands require to our services, customers with Ambit, Ambit2 and Ambit3 watches could continue to use their trusted devices. We also know, though, that many people want to follow the developments of digital services and technology, and might be interested in upgrading to a newer device: for them, and in additions to our efforts enabling the use of older models, we have created the loyalty offer.
As for the issue with ascent and descent on Movescount is not due to any change on our part - Mapbox (the map provider) changed their API for access to data, and this broke the altitude element (actually, to be thorough, the change broke the entire map integration. To recover it, a quick fix was found that allowed us to connect to Mapbox to draw routes but damaged the altitude element). Considering that the web service - as a device manager for Ambit, Ambit2, Ambit3 and Traverse - is here to stay, our team is currently trying to find out what the best solution for this is. It’s taking longer than we would like and hoped to deliver."
from further conversation
“we really tracked the use of features on our products, and tried to deliver what was most used and important.”
For me it was a good communication.
Everyone on industry is struggling, we are getting delays, people sick, confinement, so lets calm and hope for the best.
It is important to raise voices, but also to provide valuable feedback and understand the other side, so communication can be efficient.
