Suunto app Forum

    Suunto Community Forum

    • Register
    • Login
    • Search
    • Recent
    • Tags
    • Popular
    • Users
    • Groups

    New moves are invisible in Movescount

    Digital service transition
    8
    14
    332
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Z
      zalex last edited by

      Hello
      I use Movescount with Ambit 3 Peak and recently noticed that can’t see new moves. It seems it uploaded ok (via moveslink or suuntolink) but are invisible in web. Is it possible to fix this issue?
      And the second question. My FirstBeat Athlete can’t access MovesCount now. Is Its support dropped?

      sartoric André Faria andrasveres 3 Replies Last reply Reply Quote 0
      • zvonejan
        zvonejan Bronze Member last edited by

        Do you use SA app also?

        1 Reply Last reply Reply Quote 0
        • Z
          zalex last edited by

          @zvonejan said in New moves are invisible in Movescount:

          Do you use SA app also?
          No.

          1 Reply Last reply Reply Quote 0
          • sartoric
            sartoric Moderator @zalex last edited by sartoric

            @zalex said in New moves are invisible in Movescount:

            (via moveslink or suuntolink)

            Well… are you using Moveslink OR Suuntolink ?
            It’s not the same

            SSSWHR BARO Amber - 2.8.32
            Samsung A5 2016 - Android 7.0
            Samsung A33 2022 - Android 13 - One UI 5
            Suunto App Android 4.64.7 beta
            Suunto App IOs 2.19.2 (11196) beta

            Z 1 Reply Last reply Reply Quote 0
            • André Faria
              André Faria Bronze Member @zalex last edited by

              @zalex said in New moves are invisible in Movescount:

              Hello
              I use Movescount with Ambit 3 Peak and recently noticed that can’t see new moves. It seems it uploaded ok (via moveslink or suuntolink) but are invisible in web. Is it possible to fix this issue?
              And the second question. My FirstBeat Athlete can’t access MovesCount now. Is Its support dropped?

              if you use suuntolink, as far as I am aware the activities go to SA, not movescount.
              Only moveslink.

              Suunto Core|Ambit 3 Peak|Garmin 945LTE|Garmin Edge 1040 Solar|iOS

              1 Reply Last reply Reply Quote 2
              • andrasveres
                andrasveres @zalex last edited by

                @zalex Your options to sync activities are:

                • MovesLink2: to sync to Movescount.
                • SuuntoLink: to sync to Suunto app.

                Movescount and Suunto app are different platforms, they don’t share common data.

                Stop chasing shadows just enjoy the ride!

                1 Reply Last reply Reply Quote 1
                • Z
                  zalex @sartoric last edited by

                  @sartoric I’ve tryed both, independantly. The result was the same.

                  1 Reply Last reply Reply Quote 0
                  • sartoric
                    sartoric Moderator last edited by sartoric

                    well … have you ever used SA ? Just to check if activities are there
                    maybe those activities are already marked as sent (by Suuntolink) and sync won’t happen again

                    Im just guessing as I don’t have an A3 to check it

                    SSSWHR BARO Amber - 2.8.32
                    Samsung A5 2016 - Android 7.0
                    Samsung A33 2022 - Android 13 - One UI 5
                    Suunto App Android 4.64.7 beta
                    Suunto App IOs 2.19.2 (11196) beta

                    1 Reply Last reply Reply Quote 0
                    • Z
                      zalex last edited by

                      I’ve never installed Suunto App. It is a program for mobile devices, isn’t it? I use SuuntoLink on Windows (PC) with usb cable. It connects with the watches, “synchronizes” something, reports OK, but no new moves are visible in Movescount web. MovesLink does the same. SuuntoLink and MovesLink installed on one PC, but run independently.

                      Mff73 Efejota 2 Replies Last reply Reply Quote 0
                      • Mff73
                        Mff73 Platinum Member @zalex last edited by

                        @zalex
                        Is it you ?
                        https://www.sports-tracker.com/view_profile/zalex

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24
                        SA: Always the latest beta :)
                        Android 13, Galaxy S20

                        Z 1 Reply Last reply Reply Quote 0
                        • Z
                          zalex @Mff73 last edited by

                          @Mff73
                          No. http://www.movescount.com/moves/move355616374 , should be public.

                          1 Reply Last reply Reply Quote 0
                          • Efejota
                            Efejota Bronze Member @zalex last edited by Efejota

                            @zalex said in New moves are invisible in Movescount:

                            I use SuuntoLink on Windows (PC) with usb cable. It connects with the watches, “synchronizes” something, reports OK, but no new moves are visible in Movescount web.

                            If that is the process, those “moves” were synced to Suunto App and flagged as synced, if I am not mistaken. Consequently, they will never appear in Movescount, even if you sync the watch again using Moveslink. For them to be there must be firstly synced using Movescount Mobile App or Moveslink2. Or so I guess, at least

                            Z 1 Reply Last reply Reply Quote 0
                            • Z
                              zalex @Efejota last edited by

                              @Efejota
                              Thanks for the hint! You are probably right. Just now I’ve recorded a small movement (HR test), uninstalled SuuntoLink, synchronized the watches by MovesLink 2 and see this record in the Movecount web. Good news! Hope for a long life for Movecount )

                              === The issue is closed ===

                              1 Reply Last reply Reply Quote 1
                              • M
                                margusl last edited by

                                If you still want those few missing activities to reach Moveacount, you could use SALogbook to check and clear sync flags.
                                https://forum.suunto.com/post/57116

                                1 Reply Last reply Reply Quote 2
                                • First post
                                  Last post

                                Suunto Terms | Privacy Policy