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    New moves are invisible in Movescount

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    • ? Offline
      A Former User @zalex
      last edited by

      @zalex said in New moves are invisible in Movescount:

      Hello
      I use Movescount with Ambit 3 Peak and recently noticed that can’t see new moves. It seems it uploaded ok (via moveslink or suuntolink) but are invisible in web. Is it possible to fix this issue?
      And the second question. My FirstBeat Athlete can’t access MovesCount now. Is Its support dropped?

      if you use suuntolink, as far as I am aware the activities go to SA, not movescount.
      Only moveslink.

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      • ? Offline
        A Former User @zalex
        last edited by

        @zalex Your options to sync activities are:

        • MovesLink2: to sync to Movescount.
        • SuuntoLink: to sync to Suunto app.

        Movescount and Suunto app are different platforms, they don’t share common data.

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        • Z Offline
          zalex @sartoric
          last edited by

          @sartoric I’ve tryed both, independantly. The result was the same.

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          • sartoricS Offline
            sartoric Moderator
            last edited by sartoric

            well … have you ever used SA ? Just to check if activities are there
            maybe those activities are already marked as sent (by Suuntolink) and sync won’t happen again

            Im just guessing as I don’t have an A3 to check it

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            • Z Offline
              zalex
              last edited by

              I’ve never installed Suunto App. It is a program for mobile devices, isn’t it? I use SuuntoLink on Windows (PC) with usb cable. It connects with the watches, “synchronizes” something, reports OK, but no new moves are visible in Movescount web. MovesLink does the same. SuuntoLink and MovesLink installed on one PC, but run independently.

              Mff73M EfejotaE 2 Replies Last reply Reply Quote 0
              • Mff73M Offline
                Mff73 @zalex
                last edited by

                @zalex
                Is it you ?
                https://www.sports-tracker.com/view_profile/zalex

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

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                • Z Offline
                  zalex @Mff73
                  last edited by

                  @Mff73
                  No. http://www.movescount.com/moves/move355616374 , should be public.

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                  • EfejotaE Offline
                    Efejota Bronze Member @zalex
                    last edited by Efejota

                    @zalex said in New moves are invisible in Movescount:

                    I use SuuntoLink on Windows (PC) with usb cable. It connects with the watches, “synchronizes” something, reports OK, but no new moves are visible in Movescount web.

                    If that is the process, those “moves” were synced to Suunto App and flagged as synced, if I am not mistaken. Consequently, they will never appear in Movescount, even if you sync the watch again using Moveslink. For them to be there must be firstly synced using Movescount Mobile App or Moveslink2. Or so I guess, at least

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                    • Z Offline
                      zalex @Efejota
                      last edited by

                      @Efejota
                      Thanks for the hint! You are probably right. Just now I’ve recorded a small movement (HR test), uninstalled SuuntoLink, synchronized the watches by MovesLink 2 and see this record in the Movecount web. Good news! Hope for a long life for Movecount )

                      === The issue is closed ===

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                      • M Offline
                        margusl
                        last edited by

                        If you still want those few missing activities to reach Moveacount, you could use SALogbook to check and clear sync flags.
                        https://forum.suunto.com/post/57116

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