@Brad_Olwin Of course, a lot of what you say is correct. And thank you again for your commitment. However, it is also the case that Suunto does not have good communication. I know this much better from Coros, for example. Take a look at the comments on FB, Insta… sometimes the exact same errors are posted there and the users are annoyed… I also know that people are more likely to share bad experiences than good ones. We’re not talking about hardware problems like bubbles on the HRM sensor or something similar. These are actually isolated cases… We’re talking about software bugs… and in the case of software or memory problems, a bug fix after 6 months isn’t exactly a good service. Of course, developers and programmers need usable data. Maybe the key or the solution lies here… where you can report problems more easily. I think the forum here is great and I’m grateful for all the tips you get here. However, this forum is probably unknown to the masses and the users are here because they are looking for help. So the user is looking for help and can only get it here With Coros, for example, you can upload videos about your problem via Facebook Messenger. There was feedback and the most important thing was an update or bug fix every 1 to 2 months. There is no transparent feedback from Suunto itself “we are working on it” it is known” So no offense… in my case I have now done a factory reset and completely new furnished. I hope this makes my problem a thing of the past…