@maszop said in Disappointed with Suunto, the S7 and the RMA service:
On the other hand, I don’t know where the outrage comes from?
To sum up, after three years, i.e. after the warranty expired, you received a replacement for €40-50, for which the service normally gives a 3-month warranty.
They replaced two more that caused problems (in accordance with the 3-month warranty).
What do you expect now after the next 7 months? An apology from the Pope?
I my opinion at least, a flagship 450 pounds/500 USD watch should last more than 3 years. Or at least, it shouldn’t have a display that deteriorates to the point where it becomes unusable. I think that is either a poor design flaw or planned obsolescence.
This is especially compounded by the fact that it happened on 3 out of the 4 Suunto 7 watches I received from them. It feels like poor quality and lack of care towards the customer. Additionally, given that this was not user error (ie. I didn’t break the watch or water damage it for example), why is Suunto deferring the repair cost to the consumer? And why did I pay 50 EUR and then proceeded to have a burnt-in watch 7 months later, yet AGAIN?
If Suunto suspected these displays would suffer from such prominent burn-in they should have disabled the AOD feature out of the box.
