Subcategories

  • All resolved bugs and issues

    192 Topics
    5k Posts
    No new posts.
  • Can't get activities to sync now

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    Dimitrios KanellopoulosD
    @Fotis-Panitsas Ελα φιλε! Αν μπορεις μπες στην beta. πρεπει να εχεις εγκατεστημενη την 4.10.χ εκδοση. https://play.google.com/apps/testing/com.stt.android.suunto Κανε κλικ εδώ πανω και σε λιγο θα εχεις το update
  • Android add friends/followers

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    Holby19H
    @suzzlo okay. Thank you. I did the log out and back in with no luck. I guess I could uninstall.
  • 0 Votes
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    163 Views
    Dimitrios KanellopoulosD
    @Jessica-Monk is it still on sa servers (check st)
  • Android 4.10.1 : Calories graph scale

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    No one has replied
  • Suunto 9: can't sync large activity

    suunto 9 suunto app large
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    Dimitrios KanellopoulosD
    @Aaron-Iles anytime. We have some issues releasing this release out on public asap unfortunately
  • Public workout type marked as Other6

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    Dimitrios KanellopoulosD
    @Łukasz-Szmigiel yes saw that as well. Clearing the app cache fixes it. Looks like only those stored locally chnage. So no data mess.
  • Routes onto watch

    Moved
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    sartoricS
    @humpha said in Routes onto watch: Not ideal to have to uninstall but at least i have the route on my watch for the race Usually you don’t need to Maybe something was stuck from some unknown reason and maybe (I don’t remember well) there was a bug on routes management on that version. It could be an App cache issue too, so it could be enough to wipe the cache data instead of uninstall/install
  • Watch heartrate different to suunto app

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    freeheelerF
    @atrekinthesun if you put on the belt on dry skin it will have problems to measure your heart rate. try to put a bit water to the belt’s connector patches before the run. I rarely have issues, no warmup before it works!
  • Android 4.9 : Generic comments

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    Y
    @Rob33 It shows the “best” week/day/month of the metric chosen. In your case, the day with the most calories burned. In the case of average pace, it shows (incorrectly IMO the highest (worst) average pace per duration.
  • Android 4.6.0 : Generic Comments

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    Rob33R
    error of version
  • 0 Votes
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    180 Views
    Brad_OlwinB
    @silentvoyager I cannot speak for Android but with iOS this is not an issue. I always have my app running and use Suuntolink often. I have never had an issue there. If running MC app and SA app on the phone at the same time there is a problem. Note that Suuntolink will not synchronize moves as the connection to SA has disabled that.
  • Activity isn't being tracked by map

    map activity-tracking distance mapping
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    X
    This was happening to me too. I found out that there was something wrong with the GPS file, and it wasn’t syncing correctly. All I had to do was do a soft reset, and it has worked perfectly ever since.
  • Location permissions | annoying Notification | general Question

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    Dimitrios KanellopoulosD
    @frazer anytime I learned some things today as well. Thank you
  • Samsung S10+ app freezes and crashes constantly

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    Saketo NemoS
    What version have you used?
  • BT connection to Suunto app draining Spartan Trainer battery

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    freeheelerF
    @Afirstam ok i did not see this with Ambit and SA. But I think it’s also different with the newer watches and they sync less often…
  • Incorrect activity date/time after traveling and changing time zones.

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    sartoricS
    I guess it’s known … https://apizone.suunto.com/fit-description
  • 0 Votes
    9 Posts
    176 Views
    B
    So, about this. Eventually I gave up and let the watch update without saving the data. Then Suuntolink worked for a while, though the app remained useless (could connect but synching reliably crashed the app). Now Suuntolink has stopped working. It will tell me happily that my “watch is up to date”, but it won’t synch anything anymore. Ever. I’m nearly at the point where I think I’m just going to throw it out and “write it off”… This is way too much hassle.
  • Bug of suunto app after an update

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    sartoricS
    Yes, you can
  • Permanent "Suunto Watch" notification

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    J
    @Dimitrios-Kanellopoulos I still have the problem, that notifications which have been read or acknowledged on the mobile, still show up in the watch - until next forced restart of the watch. Is there another possibility to get rid of them? And I have one recurring event which still is popping up immediately after restart even there is no notification on the mobile (iPhone SE, whole day event for several days (series) with notification 1 day in advance). I have two such events in my calendar, only the “first” is showing up after restart in the watch. After EACH restart! Was able to fix at least this part, the event was dedicated to a group which I am in (OK) and additionally to me directly as well (WRONG)!
  • Unable to login to suuntoapp

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    Łukasz SzmigielŁ
    Yeah, I was able to login successfully finally. However, Strava sync is still down. I went on and removed my last workout as per instructions here: https://support.strava.com/hc/en-us/articles/360018647552-Suunto-App-and-Strava (Troubleshooting a Missing Activity) So I’ve removed the activity in app and while it persists in watch memory, it doesn’t resync with suuntoapp. Will it refresh finally or am I missing something? EDIT: Cleared the cache and data, logged-in and performed clean sync. Everything works fine now.

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