There is a bug in the SA Android.

Stubborn as I am, I proceeded to factory reset the watch and tried creating some custom profiles again. Like @stolt, I started deleting some custom/old profiles (I assume that’s what’s causing the problem) and, after a while, I found myself stuck like before. Well, at least it’s a reproducible problem (I don’t know if it’s widespread) that Suunto might be able to fix I’m on SA 6.8.13, fw Q1 2026.

I have exactly the same, can’t delete it and have no idea where it came from or who ‘Emily’ is.

Same issue here. The download button is enabled, but tapping it doesn’t do anything. It just keep loading over and over again… Even if I cancel it, it starts loading again for deletion. Restarting the app or the phone doesn’t change anything either ‍️ [image: 1776507625083-screenshot_20260418_121435.jpg] [image: 1776507625100-screenshot_20260418_121422.jpg]

@enneo Yeah, this was broken since September of 2025. I’ve sent in information to Suunto support but all I received so far is the run around.

@aiv4r Ah! The use of Suunto Coach makes a bit more sense, indeed. Now I have the Coach made a plan for ‘keep running’, only a few hours per week to simulate my taper to my race 2nd of may. It makes sense now! I’ll use this to detemine to train more or less in those last weeks When going to the trainingszone, you can see the six weeks average in your training (seems to be new as well). That might be interesting to see this in the progress graph, or you can switch in views: ‘your plan’, ‘your 6 week average’, ‘if you’re not going to do anything’ or ‘off’. I still wish to be able to make your own plan for the next week. So you can plan a little better. For example. I’m not really satisfied with this plan for Coach. But making a whole new one could be worse. But that’s a feature request. Remember: the bug is not solved yet! The Process graph is less accessible when going with my finger over the graph to see our day-to-day data especially on the current days [image: 1776405257231-839cd9c2-94ef-404f-8e8b-c455c8624841-image.png] [image: 1776405269305-42b65866-0dc9-45ea-9af0-bf4f332c8731-image.png]

I have reported this previously (some time in 2025) but replying on this thread also. @Suunto Tech Support - The app lowers the music volume for the feedback (e.g. “Started”), then returns music volume to the previous level. This is repeated during an activity for intervals, e.g. stats every 1km. The problem arises occasionally when the volume will be lowered but no feedback is given, i.e. there is never a “Started” message. In this scenario, the music volume remains low, and there are no feedbacks during the course of the run. When this happens on a training run that’s one thing. But this happened for the first time during a race (Brighton Marathon), and it’s not like I could just stop and reset everything! Also meant the whole marathon was without any stat feedback or music…

@sky-runner not sure I was explaining it but more offering as a suggestion to the 3 second problem you don’t feel like dealing with. What an awesome app we must have that this gets all the noise! I’ll see myself out of this thread.

@Never2late2LookAlive said in Are we ever getting a resolution to watches un-pairing from phones?: Samsung Galaxy Tab S8 Ultra, Google Pixel 9 Pro, Google Pixel 10, and Google Pixel 10a ok, those are not the ones thatagressively restrict background usage…

@SamuelP something strange going on, if you can send logs and screenshots I’ll forward it to Suunto next week

I will follow up the previous message with noting that the toggle for routes on/off watch is still not persistent and a pain to actually sync things over, and has been for months now. Oh and bonus, on the new progress, you can’t actually select the current day, but the day either side. screen-20260411-173604-1775921755281.mp4

@Horizontal_2 I believe you can do it if you have Komoot and have it linked with the Suunto app. Export it into Komoot and it should appear in Suunto app with turn by turn directions. You may need a subscription with Komoot but I believe you can have 1 area free without a subscription.

@squirrel As for movement direction IIRC Suunto app is using it when on the go, but when rotate while standing on various Android phones and apps my experience were always that it’s unreliable. I’ll double check though OrganicMaps/CoMaps

@Antoine i recognized this bug also with my phones/watches. i think its a general android problem. i have it with different phones and different watches. the ghost messages you can switch off with a notification setting. in the notification settings of the suunto app --> notification categories --> switch off the watch-connection.

@sky-runner said in BUG: Navigating to a point by sending navigation from the app to the watch worked just once: Anyway, I think the right behavior should be to be able to push a new route to the watch at any time even if there is an ongoing activity and a navigation in progress. Normally, that’s how it works. You create a route -> it syncs to the watch, even if there is an ongoing workout on the watch. Apparently this fails in some cases. Did you had a chance to send logs when the issue happened to you?

I’m on 6.8.9 and I keep seeing Chiaro instead of Leggero

@Squirrel 6.7.12 But I don’t have an update for some reason