[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

Hexa62

@richard-thygesen what help? Can you give details?

Dimitrios Kanellopoulos

Do you guys still have this issue ?

greku

@Dimitrios-Kanellopoulos
Yes, Its still exist.
iOS App shows that update is available : 2.19.42.
s9p have 2.18.18 (rolled back from 2.19.42 during Saturday night) and FW Update is gray out

omunoz · Watch: SV Fw: 2.37.48

The same for me , appear the same message , seems that firmware is in the iphone but the watch can’t re-upgrade.

Thanks

isazi

We are testing a solution, so just write me a PM and I’ll tell you how to install the firmware today.

dominick

@dimitrios-kanellopoulos yes, still no fix. watch keeps thinking its up to date and app says it sent to watch

Hexa62

same here

MILO83

Same here

Hexa62

@isazi thanks a lot for the help, now it worked. Maybe SA on my iphone got a hickup and needed a gentle clap.

turatac

@hexa62 how did you fix ?

isazi

You should all receive a message in app very soon, with a fix for the issue.

And special thanks to all the users that accepted to be guinea pigs for the test today, you helped Suunto find a fix for everyone else.

wmichi

No shit storm. Speaks for the community

booxer

@omunoz exactly the same

@isazi Many thanks, but could you post the instruction here or as PM? Now Message in the app so far…

turatac

@turatac said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

@hexa62 how did you fix ?

vpet_09

At least I didn’t get any notifications in SA, so what are the steps to get latest fw installed?

Nikita_Gx

+1, how to update it?

isazi

@nikita_gx a message coming your way. Support should have already contacted you in the app though.

s_roman

@isazi I got the sign for a new message at the “bell symbol” in the app. After clicking it there was no new massage. The situation is the same as before. Not able to update.

Mff73

Maybe this solution?
https://www.facebook.com/groups/SuuntoAmbit/permalink/4811772292248129/?app=fbl