[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

[Richard Thygesen]

I got good help from Suunto guys here helping me with this issue. Kudos to you!

[Hexa62]

@richard-thygesen what help? Can you give details?

[Dimitrios Kanellopoulos]

Do you guys still have this issue ?

[greku]

@Dimitrios-Kanellopoulos
Yes, Its still exist.
iOS App shows that update is available : 2.19.42.
s9p have 2.18.18 (rolled back from 2.19.42 during Saturday night) and FW Update is gray out

[omunoz]

The same for me , appear the same message , seems that firmware is in the iphone but the watch can’t re-upgrade.

Thanks

[isazi]

We are testing a solution, so just write me a PM and I’ll tell you how to install the firmware today.

[dominick]

@dimitrios-kanellopoulos yes, still no fix. watch keeps thinking its up to date and app says it sent to watch

[Hexa62]

same here

[MILO83]

Same here

[Hexa62]

@isazi thanks a lot for the help, now it worked. Maybe SA on my iphone got a hickup and needed a gentle clap.

[turatac]

@hexa62 how did you fix ?

[isazi]

You should all receive a message in app very soon, with a fix for the issue.

And special thanks to all the users that accepted to be guinea pigs for the test today, you helped Suunto find a fix for everyone else.

[wmichi]

No shit storm. Speaks for the community

[booxer]

@omunoz exactly the same

[A Former User]

@isazi Many thanks, but could you post the instruction here or as PM? Now Message in the app so far…

[turatac]

@turatac said in [Issue] FW rolled back to 2.18.18 and won't find the new FW anymore:

@hexa62 how did you fix ?

[vpet_09]

At least I didn’t get any notifications in SA, so what are the steps to get latest fw installed?

[Nikita_Gx]

+1, how to update it?

[isazi]

@nikita_gx a message coming your way. Support should have already contacted you in the app though.

[s_roman]

@isazi I got the sign for a new message at the “bell symbol” in the app. After clicking it there was no new massage. The situation is the same as before. Not able to update.