[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore
-
@hexa62 This is the first time an update is not working as expected and this update has been released less than 48 hours ago… i agree Suunto should at least release an update in the ios app as a news release but to start speculating about limited support based on the os of your phone is a bit far fetched…
-
@dominick agreed, it‘s a bit provocative. But frankly, notes about problems installing the update appear already on Friday. I don‘t expect solutions in a snippet, but an announcement naming the problem with an expected time of solution I do expect.
-
@isazi I wonder, what leads to be member of the 200. HW thing? My girlfriend has a new 9 peak, not 2 weeks old and we think about sending it back and ordering a new one…
-
Hi all, same problem here, S9P watch has rolled back by itself to 2.18.18 the day after the update to 2.18.42.
Waiting for a fix now -
@hexa62 they bedt can do a push notification in ios yes
-
@mountainchris I have no idea, maybe the first ones to update? There should be nothing wrong with the watches, it was a glitch with the iOS app for what I know that affected less than 200 users in total.
I agree Suunto should have sent an official communication, but I believe they will solve everything when everyone is back at the office the coming week.
-
@isazi does it only affect 9Peak users? Went well here over cable on the S5
-
@chrisa yes, only S9P.
-
Thanks for the downvotes, I love you all anyway
-
I got good help from Suunto guys here helping me with this issue. Kudos to you!
-
@richard-thygesen what help? Can you give details?
-
Do you guys still have this issue ?
-
@Dimitrios-Kanellopoulos
Yes, Its still exist.
iOS App shows that update is available : 2.19.42.
s9p have 2.18.18 (rolled back from 2.19.42 during Saturday night) and FW Update is gray out -
The same for me , appear the same message , seems that firmware is in the iphone but the watch can’t re-upgrade.
Thanks
-
We are testing a solution, so just write me a PM and I’ll tell you how to install the firmware today.
-
@dimitrios-kanellopoulos yes, still no fix. watch keeps thinking its up to date and app says it sent to watch
-
same here
-
Same here
-
@isazi thanks a lot for the help, now it worked. Maybe SA on my iphone got a hickup and needed a gentle clap.
-
@hexa62 how did you fix ?