[Issue] FW rolled back to 2.18.18 and won't find the new FW anymore

[Hexa62]

@dominick agreed, it‘s a bit provocative. But frankly, notes about problems installing the update appear already on Friday. I don‘t expect solutions in a snippet, but an announcement naming the problem with an expected time of solution I do expect.

[A Former User]

@isazi I wonder, what leads to be member of the 200. HW thing? My girlfriend has a new 9 peak, not 2 weeks old and we think about sending it back and ordering a new one…

[Chronbu]

Hi all, same problem here, S9P watch has rolled back by itself to 2.18.18 the day after the update to 2.18.42.
Waiting for a fix now

[dominick]

@hexa62 they bedt can do a push notification in ios yes

[isazi]

@mountainchris I have no idea, maybe the first ones to update? There should be nothing wrong with the watches, it was a glitch with the iOS app for what I know that affected less than 200 users in total.

I agree Suunto should have sent an official communication, but I believe they will solve everything when everyone is back at the office the coming week.

[ChrisA]

@isazi does it only affect 9Peak users? Went well here over cable on the S5

[isazi]

@chrisa yes, only S9P.

[isazi]

Thanks for the downvotes, I love you all anyway

[Richard Thygesen]

I got good help from Suunto guys here helping me with this issue. Kudos to you!

[Hexa62]

@richard-thygesen what help? Can you give details?

[Dimitrios Kanellopoulos]

Do you guys still have this issue ?

[greku]

@Dimitrios-Kanellopoulos
Yes, Its still exist.
iOS App shows that update is available : 2.19.42.
s9p have 2.18.18 (rolled back from 2.19.42 during Saturday night) and FW Update is gray out

[omunoz]

The same for me , appear the same message , seems that firmware is in the iphone but the watch can’t re-upgrade.

Thanks

[isazi]

We are testing a solution, so just write me a PM and I’ll tell you how to install the firmware today.

[dominick]

@dimitrios-kanellopoulos yes, still no fix. watch keeps thinking its up to date and app says it sent to watch

[Hexa62]

same here

[MILO83]

Same here

[Hexa62]

@isazi thanks a lot for the help, now it worked. Maybe SA on my iphone got a hickup and needed a gentle clap.

[turatac]

@hexa62 how did you fix ?

[isazi]

You should all receive a message in app very soon, with a fix for the issue.

And special thanks to all the users that accepted to be guinea pigs for the test today, you helped Suunto find a fix for everyone else.