Ok I initially had this problem too, I however solved this by doing this (im on Android if that is a question): i moved my music to the root of the usb drive to save time. deleted the two standard folders that is in the usb drive of the headset recycled the headsett on then off again. Reconnected the headset to the pc and moved the music back into the music folder. switched on the headset and the music was available in the app. I suspect the software update i got before starting to use the headset had some issues with the directories as they were empty from the start so it had to recreate them for everything to work properly Enjoy your Aqua

@Sandra-Cross I don’t have Aqua light, but I swim with Aquas, it doesn’t get in the way at all, once you put them on, there’s little to no sliding, so you won’t even notice them.

@t0mazz0 this was answered in another thread already

@herlas Awesome, many thanks!

I suspect that your phone is unable to rcognise or power up headphones. I’d recommend to try to upload music files from laptop/computer or if it has to be mobile phone you can try to connect it via powered USB hub (USB hub with powersupply cable and plug).

@pavel.samokha Yes indeed, Shokz had to re-engineer their bone-conduction with a usb-c on the side instead of a magnetic port.

@Dimitrios-Kanellopoulos I meant it is something the Aqua can do, but the Aqua Light cannot…

I can’t download audio onto my Aqua headphones. The connection drops out when I attach the headphones to my phone via the usb cable.

I had Suunto Wing and as soon as Suunto Aqua came, I sold my Wing and got the Aquas. I know you only asked between Sonic and wing, but I’d recommend Suunto Aqua if you swim no brainer, even if you don’t swim my opinion is Aquas are the best of the three, offline music, water proof, + some other features like neck fatigue measurement, neck mobility measurement and jump test assessment.

@timecode That’s quite hilarious. Might be a bot or something!

For example, this kind of sounds may cause a lot of crispy sound on my wing at max volume. And still there are few up to 80% (max-3). https://youtu.be/a6zSY9m6JD8?si=RmEGzQ8w50_sb1Hd Sounds like headphones oversaturated.

@Tieutieu I got someone to talk quite fast but all I got as a response: we escalated your ticked and wait for feedback from the responsible team. What have they escalated and why I do not know. I told them that the replacement cannot turn on anymore, and resetting with the multifunctional button does not work. So here I am now waiting 5 days to be contacted by mail… What will this mail say except: return the headphones is beyond me

New lime color available ! 🤪

@bigcmos said in Suunto Wing customize the function of the multifunction button?: I don’t think this is possible today; what is the best way to give product feedback to Suunto? Glad you asked! In the new Android app beta (probably also on iOS), and soon on production too, there is a new feedback form to share your feedback (and logs I guess) directly with Suunto. Feedback about the app, watches, and also other accessories like the headphones.

In case others are interested (or SUUNTO is listening!), I bought this case for AfterShokz Trekz Titanium/Air/Mini https://amzn.eu/d/4F1CO9A It nicely fits the Wing and the internal pocket holds the battery very well when you pick the Wing so it does not moves inside the case. [image: 1725035108132-1000040093.jpg] [image: 1725035129612-1000040095.jpg] [image: 1725035129733-1000040094.jpg] [image: 1725035189976-1000040097.jpg]

@treizeXiii some kind of automatic deactivation would be nice, but please not because of missing music, as I quite often simply wear it while cycling without any music (or podcasts) active … so no movement, or a combination of factors sounds good for me, too

@lexterm77 Ok thank you for your answer. I didn’t know that it was not for the entire life of the product. I’ll have to be careful on how it behaves after some years, but I hope I can get at least 8 to 10 years of use with it How would you use it under the rain? In any rain conditions? Or not under pouring or heavy rain? Because it seems to be depending on the strength at which the rain falls on the headphones, which can be increased by for example the strength of the wind or if the rain falls heavily

@matthinsh I get stopped to help people get out of forest. I wear gloves because it was freezing. Rather than taking them off completely I prefer to feel off button.