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  • All resolved bugs and issues

    119 Topics
    1k Posts
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  • Recovery time is wrong

    Moved bug known issue
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    307 Views
    aldnetA
    I’m also in the same situation, app showing 58 h of recovery time, and the phone 47 h. I could perfom a photo but no more information will be added
  • Apple Health

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    R
    @Mff73 said in Apple Health: Excuse my ignorance in all apple, iOS, iPhone things. Does Suunto pushing current data or “apple” pulling them from Suunto? Individual apps decide what to do. For example, the iOS app AutoSleep will write Sleep data to Apple Health. Another app, HealthFit, does not write sleep data but can be set to read it. Apps can only do what the user gives permissions for. In the previous post above I put a few screenshots, one shows the app UltraHuman writing various health data, and the other SportsTracker reading various data. For the Suunto app, it can write some health data, but there’s several categories it cannot. In some cases like “Blood Glucose” it makes no sense for Suunto to ask permission or try to do this as it doesn’t have that data to write. For Sleep, HRV, Blood Oxygen, and Respiratory Rate, it could write that data if (1) it implemented the additional categories and (2) the user toggled the permission for those categories on. The Apple Health database is a system wide service (a “common store” as 2b2ff states) and the HealthKit API is the mechanism apps use to interact with it.
  • Watch pairs, but cannot sync moves

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    jthomiJ
    @kingarv Did you manage to solve your problem?
  • Help! Routes are not synced from Movescount anymore

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    Brad_OlwinB
    @MaxiPalle I just tested this and it is working for me on S9 Baro Here are the steps: Make sure to force quit MC app Open SA and do NOT unpair from SA, simply forget the watch from the app, then select ok. Force quit SA. Open MC, the watch will automatically sync (if you select a route on the computer first, the route will sync). If you did not select a route on the computer but you select from the app, you will need to force quit MC and restart the app to restart the sync. The route will now sync with waypoints. Check to make sure the sync is finished. Do not unpair from MC app, force quit MC Open SA and select the watch to pair from the watch menu, it will connect and sync. You will lose custom sport modes from SA and have to set them up again but routes from MC with waypoints are retained. This is working for my S9baro with no issues I am on iOS13.3 and the latest SA beta.
  • activity not uploaded

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    Mff73M
    No tricky solution on IOS from me, if uninstall reinstall doesn’t do the job. Eventually try on an Android phone if you can, and see. If it is the same “unsync” message, on android you could see if raw files are on the phone and at least get it from there. Good luck.
  • iOS 2.7.0 deleted activities on the watch still sync to SA

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    ?
    @egika said in iOS 2.7.0 deleted activities on the watch still sync to SA: this is still the case for the non-activity menus. You are right, just checked. But then, not sure why navigation in menu gets laggy for me. When the watch is connected all is okay, but sometimes I leave my watch behind and pick it up just before to starting the activity, then maybe sync kick in more quicker then I get into the menus (Ambit user here, not sure if that matters).
  • Strava sync & Suunto App FIT file export not possible since 25. May

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    pavel.samokhaP
    @trailcafe we think that it was related to S+ apps selection, rather than sportmode (though they could be remembered in sportmode)
  • First value of an exercise is always 0

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    Dimitrios KanellopoulosD
    I have put this again to the Developers as I am also completely irritated about this issue.
  • Difference between max and min altitude.

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    fejkerF
    I have been waiting patiently for this bug fix for at least 3 months now and nothing changed. I am using the Android version 3.64.2 release (3064200) and whenever I share a link from the app to open inside a browser, the ascent is way off. From my understanding, it is not something that is wrong in the app itself, it has to do with the sportstracker database and how the the website queries data, because the phone app displays it correctly - well, at least it displays it how the watch log displays it which in my books is OK. Please fix this and also enable the same range of data displayed on the shared web link as is available in the mobile app. Right now we can only see distance, duration, avg. speed, avg. pace, energy, max. speed, ascent, descent, graphs with poorly implemented analytical features, heart rate data that takes up way more space than needed and useless auto splits (where are my manual laps?). The phone app has a lot more useful features and at least we can now zoom in on the graphs … but still, who wants to do that on the phone anyway - it is OK if you want to check something quickly, but for analysing graphs I prefer to do it on my computer with a larger screen and a mouse for precision. Every time I start pinching and zooming on my phone I get nervous and want to throw it at the wall.
  • Sleep tracked while pressing buttons

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    MiniForkliftM
    @dimitrios-kanellopoulos Congrats !! I’d like to say that it gets easier but…
  • S9 long activity before update - no sync

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    J
    @Brad_Olwin strange that you all were able to make about 32 hours. Maybe this is no transfer issue but the watch is simply running out of memory for all the data? Another idea: some operating systems have had file size limits due to the 16 / 32 bit data pointers… Same for backend data structures (Web / Movescount / SA)
  • Incorrect HR values from suunto smart sensor

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    L
    I guess I jinxed my H10, first time this happened, this is from yesterdays run, it was a steady pace I don’t know what disturbed the sensor. Before and after that HR readings were ok. I updated firmware because I need ANT+. Maybe it was that, I’ll see. Even Polar is not 100% On ride afterwards it was flawless. [image: 1575197293169-sharedscreenshot.jpg]
  • Map not showing whole route

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    Sanjay ParmarS
    @Dimitrios-Kanellopoulos Many thanks.
  • Weird Resources in IOS Beta

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    helgonet12H
    Hi! I would like to know if Suuntos new algorithm includes stress or not. I find it strange if it doesn’t but that would explain why I always have stress score 0. Every day is the same since the new algorithm was introduced. Does anybody know if they include or exclude stress score? For me resources doesn’t work at all. And I also get everyday the same resource score 99% when I wake up and it goes down in a very linear line No matter what I do during the day. I find the heart rate ok during the day (not including any sport activities). The same for HRV. At least for me the resources are unusable. I´m using Suunto vertical with latest firmware update, iOS Beta latest version [image: 1707573198357-sk%C3%A4rmavbild-2024-02-10-kl.14.45.30.jpeg.png]
  • Resyncing a previously synced activity to Suunto App

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    J
    @mff73 Thanks again…my last question. As you can see in these pictures (all of them are from the same activity), I can see different data of these activities that seems lost. What I can´t see are the charts in my watch and the route in the app. JA [image: 1630426012457-picture1.png] [image: 1630426012303-picture2.png] [image: 1630426012200-picture3.png]
  • iOS 2.25.66

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    Stefan KerstingS
    @isazi excited really looking forward to this widget!
  • No sleep data in IOS app

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    Brad_OlwinB
    @Iver-Nicolaisen-0 I would contact support. In the last week, I have tested S9PP, Race and Vertical. All are are recording sleep and syncing to the app.
  • Routes won't match same runs

    issue known issue
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    Dimitrios KanellopoulosD
    Thanks this is now a known issue.
  • Daily activity register (journal)

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    Dimitrios KanellopoulosD
    @slashas its not lost but the week gets cleared up afaik. But sure, definately something to improve.
  • when I starting sync app is freezing on 1.5 secs

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    J
    I’m suffering from this too and I’ve heard too many stating the same, have to ask around if we know any root cause or can see it from analytics, but this is not good. It continues in the next release too, we’ll see if that one comes to Beta or can we fix this before next beta release.

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