Hello and welcome to the forum, main language used here is english.
You can find some info on this issue here (if I understand you correctly):
Below the feedback I got from TP support about Pool swimming data management. It refers to the same workout mentioned previously
Thanks for your reply. Doing some further investigation of the two Swim files you’ve indicated, the workout file from the Suunto App appears to have Distance, Pace, Heart Rate and Temperature data. The workout file from Movescount has Distance, Pace and Cadence data.
TrainingPeaks is designed to analyze and display the exact data that it receives. It would seem that the training data recorded by your Suunto device is being handled differently by the Suunto App platform when compared with the Movescount platform.
Until we can know for sure from Suunto why the two platforms are sending different data sets to TrainingPeaks there isn’t much we can do on the TrainingPeaks end as our platform is simply displaying the data it is receiving from the Suunto platforms.
The data in TP referring to the same workout but from different sources (SA and MC) are really difficult to understand.
If anyone has a temporary solution, except waiting for the update, it could be nice. I am waiting also for the feedback from Suunto support but not sure i’ll get something, submitted more than 10 days ago
Hola y bienvenido al foro
En este forum usamos el inglés para comunicarnos, de esta forma mucha más gente podrá ayudarte.
No me queda claro si el problema está en que no puedes acceder o que no puedes registrarte. La SA no utiliza las credenciales de Movescount, por lo que si no has creado un usuario de SA recetas que hacerlo.
@mtfbtt This was answered on the other post, before you update firmware there are warnings regarding syncing prior to a firmware upgrade. The watch will still provide a basic summary but I am afraid the file is gone.
I went surfboard paddling today (pretty much equal for the watch like swimming/crawling, I think)…
I did almost 8’000m ascent… in the lake.
But I’ve actually no altitude parameters loaded to my A3…
do you have any suggestions for me?!
@Ulrik-Markus-Mortensen First try restarting the phone and the watch, that usually clears up these types of issues for me. If that does not work check to make sure the watch is in the BT list on the phone. If not, you need to delete the SA connection from the watch and re-pair to the app.