Subcategories

  • All resolved bugs and issues

    119 Topics
    1k Posts
    No new posts.
  • iOS 1.15.0 (7887) Generic comments

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    Dimitrios KanellopoulosD
    @martin its kinda typical for charts to draw a staight line but this should not be like so.But its also a not finished feature so arguably hold on with bugs / feedback
  • Battery drain

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    surfboomerangS
    Same for me. Even after the 4.17.1 release. I only have notifications enabled. [image: 1580935602001-screenshot_20200205_214237.jpg] [image: 1580935601990-screenshot_20200205_213939_com.huawei.systemmanager.jpg]
  • Open water swim mode - map isn't correct

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    Simon and SandyS
    Hi all Just wanted to give an update since the repair centre replaced my watch back in Dec as it was considered faulty. I can definitely confirm that the watch was faulty as I’ve given my replacement watch a couple of good runs … one swimming point to point in the ocean, sighting lots and the second in bumpy and rough ocean swim racing conditions. Both swims were mapped out perfectly … can even see where I was being pushed by the swells in the race! In the race also, I turned on the watch and few secs later started swimming (as I was late to my start wave) and it only took a second for the GPS to lock. The service centre in HK was excellent - sent my watch off on Monday and got it back on Friday. So am absolutely loving my Suunto 9 watch. Very happy customer now Cheers
  • Wrong break time in Suunto app when in interval mode

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  • How to remove user pic in Suunto App?

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    freeheelerF
    @RiphRaph SA will keep the Suunto teams entertained for still some time
  • App does not show entire run

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    cosme.costaC
    @Willie-Lam said in App does not show entire run: @Willie-Lam I checked the AGPS file - assume this means Assisted GPS - it says N/A. I did a soft reset and re-synced with the app twice. It is still showing N/A. Any suggestions? Yes it is Assisted GPS and probably here is your problem. and if its is N/A means that is not available so you will have problems having the GPS fix at the beginning of the activities and also with the track. I understand that before you start running you wait until you have the GPS fix, the arrow stops blinking, changes color and the watch vibrates (at least in the S9 and SSU), if you do not do that and start running you won’t get gps signal so no track until the watch is able to get the signal. The distance is correct because watch’s accelerometer + Suunto algorithms do the job. Regarding the AGPS N/A you should try to sync some more times, if not you can also use the cable to update the AGPS. If you are in SA, in the watch view you can see if the app says that optimizes GPS. If this still doesn’t help then maybe @Dimitrios-Kanellopoulos can look deeper into it.
  • Presentation error in feed

    bug ios
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    Brad_OlwinB
    @jthomi I will keep an eye on this too but I do not remember this happening to me.
  • Route missing on App but appears on Strava

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    CookiemonsterC
    @Egika no pause, it stopped whilst I was on my bike but continued recording the HR data and the route as all the route appeared on Strava. I have the latest version of the app 1.13.0 (7675) which is the latest version on the Appstore
  • DownHill Alpine Skiing

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    L
    I just read in the forum the following https://forum.suunto.com/topic/3653/number-of-downhill-runs-in-alpine-skiing So with ski touring it seems you should get the proper info or not?
  • How to transfer a route from Suunto app to the watch

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    Stephen WoodsS
    @isazi thanks. Used mc from a laptop and all good.
  • Long duration activities not syncing/upload

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    G
    xxxxxxxx
  • Cannot create or import a route offline

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    jthomiJ
    @tuxella Thats true, when importing an existing GPX route from your phone and sent to the watch, no map is needed. You might be right with the connection to the server to store it also in the user account. But for planning all map data needs an online connection to the servers who provide the data. A possibility would be to just download the area you are in, but still storage on the phone would be necessary. We have some topics for this issue or rather suggestion here in the forum for quite some time now, lets just hope this voice also be heard.
  • moves not displayed correctly on map in Suunto App

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  • This topic is deleted!

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  • Sync problems

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    Dimitrios KanellopoulosD
    @Joseph I am not sure what is the problem here… Autosync doesn’t work? Not new activities are sync?
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  • activity not uploaded

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    Mff73M
    No tricky solution on IOS from me, if uninstall reinstall doesn’t do the job. Eventually try on an Android phone if you can, and see. If it is the same “unsync” message, on android you could see if raw files are on the phone and at least get it from there. Good luck.
  • Move transferred to SA, but only visible on Strava

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    LucheL
    SA uninstall / install solved this problem, too!

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