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    Suunto Vertical: Bug Collection

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    • I Offline
      Iggge @Tami999
      last edited by Iggge

      @Tami999 My Vertical was a little bit sensitive before, I remember. Brushing my own teeth was like running a marathon according to the watch! 😂 (joke).
      But I rather have the watch like it was before. Like it is now it’s like I never move.
      Me and my wife often compare our steps at the end of the day and since the new update I always lose, and by alot.

      Somedays I just switch watch to see if it’s me that has become lazy or not! 😂

      V 1 Reply Last reply Reply Quote 1
      • V Offline
        vinc14 Bronze Member @Iggge
        last edited by

        Do developers read this Bug Collection, or the feature requests?

        • Suunto Vertical Steel solar All Black and Made in Finnland
        • Suunto Smart Heart Rate Belt
        • Suunto Zoop

        Android APP: 4.100.4

        Linux (Debian) Laptop (No Windows)

        EgikaE 1 Reply Last reply Reply Quote -1
        • L Offline
          Luis Andés Olmedo Bronze Member @GiPFELKiND
          last edited by

          @GiPFELKiND said in Suunto Vertical: Bug Collection:

          @Luis-Andés-Olmedo i sent it today to repair!

          I already created the ticket and will sent the watch to repair next friday 😞

          1 Reply Last reply Reply Quote 1
          • EgikaE Offline
            Egika Platinum Member @vinc14
            last edited by

            @vinc14 said in Suunto Vertical: Bug Collection:

            Do developers read this Bug Collection, or the feature requests?

            not necessarily. But there are testers active in this forum (me included), who gather and evaluate the input here and report back into Suunto’s bug tracking system.

            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
            Race S All Black - TI Canary - Titanium Courtney

            1 Reply Last reply Reply Quote 1
            • E Offline
              EdCaballer @Iggge
              last edited by

              @Iggge I come from a garmin venue 2 plus and it counts a lot less steps!! in a 40km run, it only counts 30k steps!!!

              1 Reply Last reply Reply Quote 0
              • GiPFELKiNDG Offline
                GiPFELKiND Silver Members @Luis Andés Olmedo
                last edited by

                @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

                @GiPFELKiND 🙄 I was expecting to be a SW issue 🤕 . So you’ll be for 2 weeks or so without watch?

                Got the watch from repair. They changed the completely Display in a new one. Now it works perfect. 1000233975.jpg

                If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                L 2 Replies Last reply Reply Quote 0
                • L Offline
                  Luis Andés Olmedo Bronze Member @GiPFELKiND
                  last edited by

                  @GiPFELKiND said in Suunto Vertical: Bug Collection:

                  @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

                  @GiPFELKiND 🙄 I was expecting to be a SW issue 🤕 . So you’ll be for 2 weeks or so without watch?

                  Got the watch from repair. They changed the completely Display in a new one. Now it works perfect. 1000233975.jpg

                  You got it back in one day?!?!?!? 😵

                  GiPFELKiNDG 1 Reply Last reply Reply Quote 0
                  • GiPFELKiNDG Offline
                    GiPFELKiND Silver Members @Luis Andés Olmedo
                    last edited by

                    @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

                    @GiPFELKiND said in Suunto Vertical: Bug Collection:

                    @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

                    @GiPFELKiND 🙄 I was expecting to be a SW issue 🤕 . So you’ll be for 2 weeks or so without watch?

                    Got the watch from repair. They changed the completely Display in a new one. Now it works perfect. 1000233975.jpg

                    You got it back in one day?!?!?!? 😵

                    Delivered 2 days before. Yesterday repair and today shipped Back to me 😀😀😀😀

                    If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                    L 1 Reply Last reply Reply Quote 0
                    • L Offline
                      Luis Andés Olmedo Bronze Member @GiPFELKiND
                      last edited by

                      @GiPFELKiND said in Suunto Vertical: Bug Collection:

                      @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

                      @GiPFELKiND said in Suunto Vertical: Bug Collection:

                      @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

                      @GiPFELKiND 🙄 I was expecting to be a SW issue 🤕 . So you’ll be for 2 weeks or so without watch?

                      Got the watch from repair. They changed the completely Display in a new one. Now it works perfect. 1000233975.jpg

                      You got it back in one day?!?!?!? 😵

                      Delivered 2 days before. Yesterday repair and today shipped Back to me 😀😀😀😀

                      Awsome!!

                      TieutieuT 1 Reply Last reply Reply Quote 0
                      • TieutieuT Offline
                        Tieutieu Platinum Member @Luis Andés Olmedo
                        last edited by Tieutieu

                        @Luis-Andés-Olmedo last July I have sent my SV for a solar panel replacement. Sent Monday from France, received Wednesday in cz repair center, repaired and sent back Thursday, received Friday

                        Suunto’s devices at home :
                        Vertical titanium solar
                        Suunto Race S
                        S9pp titanium sand
                        Suunto Wing
                        S9B titanium Ambassador edition, A3P, X6

                        L 1 Reply Last reply Reply Quote 2
                        • L Offline
                          Luis Andés Olmedo Bronze Member @Tieutieu
                          last edited by

                          @Tieutieu said in Suunto Vertical: Bug Collection:

                          @Luis-Andés-Olmedo last July I have sent my SV for a solar panel replacement. Sent Monday from France, received Wednesday in cz repair center, repaired and sent back Thursday, received Friday

                          Thank you too!!!

                          I’ll be shipping mine tomorrow from Germany… I figured it would take about 2 weeks (and I have the Munich Marathon in 3) so I bought a Vertical Acero Solar… 😊

                          Looks like I’ll have to sell the non-solar Steel Vertical when I get back from repairs (I am so happy with the solar version 😬 )

                          1 Reply Last reply Reply Quote 1
                          • L Offline
                            Luis Andés Olmedo Bronze Member @GiPFELKiND
                            last edited by Luis Andés Olmedo

                            @GiPFELKiND said in Suunto Vertical: Bug Collection:

                            Got the watch from repair. They changed the completely Display in a new one. Now it works perfect.

                            Have you tested well the issue? I’ve detected exactly the same behaviour in my brand new SV Steel Solar, which somehow confirms that it is a SW issue in the last update…

                            A way to replicate it is:

                            • Dark room with a desk lamp on
                            • Put the watch under the light in horizontal position
                            • Twist your wrist to vertical (now the watch will be “in the dark”)
                            • The backlight does not turn on
                              I think that it takes a while for the SW to realize the ambient light…

                            Basically under some light conditions (the watch receive good light but the environment is dark) the backlight takes a while until it is activated (twist or button press)

                            1 Reply Last reply Reply Quote 1
                            • E Offline
                              EdCaballer
                              last edited by

                              I don’t know if its normal, but sometimes in high ligth ambient wen I turn my wrist the backligth don’t turn on and it’s almost impossible to see the screen.

                              1 Reply Last reply Reply Quote 0
                              • GiPFELKiNDG Offline
                                GiPFELKiND Silver Members @Luis Andés Olmedo
                                last edited by

                                @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

                                @GiPFELKiND 🙄 I was expecting to be a SW issue 🤕 . So you’ll be for 2 weeks or so without watch?

                                Got information from repair: they changed the completely Display. New Display now. Aber it worked perfectly

                                If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                                1 Reply Last reply Reply Quote 1
                                • I Offline
                                  Iggge
                                  last edited by

                                  I don’t know why this keep happening 2-3 times/week. The watch just stop register my sleep.

                                  1000004888.jpg

                                  I 1 Reply Last reply Reply Quote 0
                                  • I Offline
                                    Iggge @Iggge
                                    last edited by Iggge

                                    @Iggge I’ll answer myselft.
                                    My Vertical only shows 4:49 hours of sleep where my Galaxy 7 shows 7:46 hours.
                                    Reality is that sleep was almost 8 hours.
                                    My Vertical did get correct falling aslep and wake up time, but says almost three hours was “awake time”. Solution??
                                    My HRV and resources reacts negative because of this.

                                    See picture1000004929.jpg

                                    1 Reply Last reply Reply Quote 0
                                    • D Offline
                                      dzembronja @isazi
                                      last edited by

                                      @is

                                      IMG_20241005_131654_191.jpg

                                      1 Reply Last reply Reply Quote 0
                                      • D Offline
                                        dzembronja @isazi
                                        last edited by

                                        @isazi Hello, after the last update, the blood oxygen level does not synchronise, everything else seems to be fine, but there is another problem, for example, I synchronised the watch yesterday during activity from 284m, the watch starts showing 294m and automatically changes the pressure graph, here is a photo of this after update 2. 35.34 I think this is a software error, right? In the application, the altitude starts from 293m and not 283m, but the altitude of 283m is real, but as for the synchronisation of blood oxygen level, it does not synchronise after the last update то

                                        IMG_20241005_131654_191.jpg

                                        1 Reply Last reply Reply Quote 0
                                        • D Offline
                                          dzembronja @isazi
                                          last edited by

                                          @isazi said in Suunto[link text](link url) Vertical: Bug Collection:

                                          @dzembronja may indicate some hardware issue, contact support

                                          [link text](link url)

                                          D 1 Reply Last reply Reply Quote 0
                                          • D Offline
                                            dzembronja @isazi
                                            last edited by

                                            @isazi Hello, look what problem arose after the last update, it does not synchronise heart rate and oxygen in the blood, and after the update 2.35.34 I noticed such a thing when you start activity, but synchronised the watch yesterday, for example, the altitude is 283m, the watch switches to an altitude of 293m after 10 minutes, and changes the pressure automatically, which I provided you during activity, and after the barometer graph, I think this is a software error, right? but in the application the altitude at the beginning is not 283m, but 293m, which initially does not display this altitude on the gps, but after the last update I do not see the pulse and oxygen level in the application

                                            ![IMG_20241005_140025_733.jpg](Request Entity Too Large) ![IMG_20241005_131654_191.jpg](Request Entity Too Large) ![IMG_20241005_130240_852.jpg](Request Entity Too Large)

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