Suunto Vertical: Bug Collection

[GiPFELKiND]

@Luis-Andés-Olmedo i sent it today to repair!

[Luis Andés Olmedo]

@GiPFELKiND I was expecting to be a SW issue . So you’ll be for 2 weeks or so without watch?

[Iggge]

Do we know if Suunto will rework how the watch is calculating steps? It’s often show 30- 50% less steps compared to other watches for me (Garmin and Samsung)
Today my Vertical have 4739 steps, and my Galaxy Watch 7 8010.

[Tami999]

@Iggge It’s already shows 30% less steps than in previous updates. In past I took my hand in air and it count 5 steps already. I would say for moving arm its perfect, not add steps. But for moving, You really need to move hand while walking to add steps.

[Iggge]

@Tami999 My Vertical was a little bit sensitive before, I remember. Brushing my own teeth was like running a marathon according to the watch! (joke).
But I rather have the watch like it was before. Like it is now it’s like I never move.
Me and my wife often compare our steps at the end of the day and since the new update I always lose, and by alot.

Somedays I just switch watch to see if it’s me that has become lazy or not!

[vinc14]

Do developers read this Bug Collection, or the feature requests?

[Luis Andés Olmedo]

@GiPFELKiND said in Suunto Vertical: Bug Collection:

@Luis-Andés-Olmedo i sent it today to repair!

I already created the ticket and will sent the watch to repair next friday

[Egika]

@vinc14 said in Suunto Vertical: Bug Collection:

Do developers read this Bug Collection, or the feature requests?

not necessarily. But there are testers active in this forum (me included), who gather and evaluate the input here and report back into Suunto’s bug tracking system.

[EdCaballer]

@Iggge I come from a garmin venue 2 plus and it counts a lot less steps!! in a 40km run, it only counts 30k steps!!!

[GiPFELKiND]

@Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

@GiPFELKiND I was expecting to be a SW issue . So you’ll be for 2 weeks or so without watch?

Got the watch from repair. They changed the completely Display in a new one. Now it works perfect.

[Luis Andés Olmedo]

@GiPFELKiND said in Suunto Vertical: Bug Collection:

@Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

@GiPFELKiND I was expecting to be a SW issue . So you’ll be for 2 weeks or so without watch?

Got the watch from repair. They changed the completely Display in a new one. Now it works perfect.

You got it back in one day?!?!?!?

[GiPFELKiND]

@Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

@GiPFELKiND said in Suunto Vertical: Bug Collection:

@Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

@GiPFELKiND I was expecting to be a SW issue . So you’ll be for 2 weeks or so without watch?

Got the watch from repair. They changed the completely Display in a new one. Now it works perfect.

You got it back in one day?!?!?!?

Delivered 2 days before. Yesterday repair and today shipped Back to me

[Luis Andés Olmedo]

@GiPFELKiND said in Suunto Vertical: Bug Collection:

@Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

@GiPFELKiND said in Suunto Vertical: Bug Collection:

@Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

@GiPFELKiND I was expecting to be a SW issue . So you’ll be for 2 weeks or so without watch?

Got the watch from repair. They changed the completely Display in a new one. Now it works perfect.

You got it back in one day?!?!?!?

Delivered 2 days before. Yesterday repair and today shipped Back to me

Awsome!!

[Tieutieu]

@Luis-Andés-Olmedo last July I have sent my SV for a solar panel replacement. Sent Monday from France, received Wednesday in cz repair center, repaired and sent back Thursday, received Friday

[Luis Andés Olmedo]

@Tieutieu said in Suunto Vertical: Bug Collection:

@Luis-Andés-Olmedo last July I have sent my SV for a solar panel replacement. Sent Monday from France, received Wednesday in cz repair center, repaired and sent back Thursday, received Friday

Thank you too!!!

I’ll be shipping mine tomorrow from Germany… I figured it would take about 2 weeks (and I have the Munich Marathon in 3) so I bought a Vertical Acero Solar…

Looks like I’ll have to sell the non-solar Steel Vertical when I get back from repairs (I am so happy with the solar version )

[Luis Andés Olmedo]

@GiPFELKiND said in Suunto Vertical: Bug Collection:

Got the watch from repair. They changed the completely Display in a new one. Now it works perfect.

Have you tested well the issue? I’ve detected exactly the same behaviour in my brand new SV Steel Solar, which somehow confirms that it is a SW issue in the last update…

A way to replicate it is:

• Dark room with a desk lamp on
• Put the watch under the light in horizontal position
• Twist your wrist to vertical (now the watch will be “in the dark”)
• The backlight does not turn on
  I think that it takes a while for the SW to realize the ambient light…

Basically under some light conditions (the watch receive good light but the environment is dark) the backlight takes a while until it is activated (twist or button press)

[EdCaballer]

I don’t know if its normal, but sometimes in high ligth ambient wen I turn my wrist the backligth don’t turn on and it’s almost impossible to see the screen.

[GiPFELKiND]

@Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

@GiPFELKiND I was expecting to be a SW issue . So you’ll be for 2 weeks or so without watch?

Got information from repair: they changed the completely Display. New Display now. Aber it worked perfectly

[Iggge]

I don’t know why this keep happening 2-3 times/week. The watch just stop register my sleep.

[Iggge]

@Iggge I’ll answer myselft.
My Vertical only shows 4:49 hours of sleep where my Galaxy 7 shows 7:46 hours.
Reality is that sleep was almost 8 hours.
My Vertical did get correct falling aslep and wake up time, but says almost three hours was “awake time”. Solution??
My HRV and resources reacts negative because of this.

See picture