Suunto 9 doesnt update

Lobando

Hello, i have a Suunto 9 and I’ve been trying to update it to the latest version. When I connect the watch to suuntolink, it recognizes it and pops up the following message:

I do the whole process to restart the watch and doesn’t update. It freezes and the screen shows an arrow. It means that it has no software installed I guess?

I don’t know what to do and I can’t use the watch at all because of the failed update

Any suggestions? I think this is a recurrent issue because some of my friends have had the same problem!

Please help!

PD sorry my bad English

cosme.costa

@lobando I have never faced this issue but from I’ve read in this forum, you can have a faulty cable or you can try a manual update. From what I have read this isn’t a general issue either.

As I can see in your picture you have a S9 Baro, so, in the thread of the last firmware you can find the zip file with the firmware. Ibiza version is the correct one for the S9B. Then you only need to drag and drop the firmware zip file in the gear icon in Suuntolink.

If it doesn’t work maybe you need to contact support or another member of the forum can help you.

Dimitrios Kanellopoulos

so all the watches have been tried to be updated via the same pc with different cables and ended up in this state?

Saketo Nemo

@lobando
did you give it a try trying from a different PC? What version of windows are you using?

André Faria

@saketo-nemo said in Suunto 9 doesnt update:

@lobando
did you give it a try trying from a different PC? What version of windows are you using?

Mac from the screen

Bulkan

If all the watches are like that I’ll try another port and uninstall and install Suuntolink.

In Mac there isn’t any permission to give…

Lobando

@saketo-nemo Yes, Ive tried from my MAC and from a PC. Where can I download the firmware (Ibiza Version)?
In fact, a support person that I contacted was receiving all these watches and he sent me those pics… so thats why i thought it was a general issue.

I will try to install the firmware manually…

Im from Ecuador, so the support team is not official certified from Suunto and its pretty lame.

Lobando

@saketo-nemo The support person is using a PC, i have a mac. Neither of them detects all those watches.

André Faria

@lobando said in Suunto 9 doesnt update:

@saketo-nemo Yes, Ive tried from my MAC and from a PC. Where can I download the firmware (Ibiza Version)?
In fact, a support person that I contacted was receiving all these watches and he sent me those pics… so thats why i thought it was a general issue.

I will try to install the firmware manually…

Im from Ecuador, so the support team is not official certified from Suunto and its pretty lame.

https://forum.suunto.com/topic/6836/firmware-collection?_=1628092264636

André Faria

@lobando said in Suunto 9 doesnt update:

@saketo-nemo The support person is using a PC, i have a mac. Neither of them detects all those watches.

The cable is always the same?

Lobando

@andré-faria Different cables, i have 3 of them

André Faria

@lobando said in Suunto 9 doesnt update:

@andré-faria Different cables, i have 3 of them

Ok, if with the firmware file it doesn’t work I don’t know what to tell you.

surfboomerang

Is it the Suunto 9 Baro or a Suunto 9?

Don’t know if it helps, but I found a Reddit solution

Had this same issue awhile back. Manual firmware update wouldn’t work or anything. Ended up having to let the thing die and then plug it in and it booted up fine.

ttrocks

@lobando said in Suunto 9 doesnt update:

PC

Could you please try this:

Connect your watch to PC/Mac, open Suuntolink.
Click upper right gear button, then click “WATCHES”, click “Reset all settings” and then “RESET WATCH”.
Wait to see if this fixes your watch. If not, go to next steps to get some logs.
Click upper right gear button, then click “DIAGNOSTICS” and “SEND LOGS TO SUUNTO”.
For Windows, press win+r, input %appdata% then press enter，go to “Suuntolink” folder，find the latest zip file named suunto.xxxxxx.zip
For macOS, open Finder, press command+shift+G, input ~/Library/Application Support/Suuntolink/ and click “Go”, find the latest zip file named suunto.xxxxxx.zip
Upload the suunto.xxxxxx.zip file here please.