Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Suunto 9 doesnt update

    Scheduled Pinned Locked Moved Suunto 9
    14 Posts 8 Posters 1.4k Views 7 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • LobandoL Offline
      Lobando
      last edited by

      Hello, i have a Suunto 9 and I’ve been trying to update it to the latest version. When I connect the watch to suuntolink, it recognizes it and pops up the following message:
      02A7137B-6096-4FF0-898E-45A0FA1C8656.jpeg

      I do the whole process to restart the watch and doesn’t update. It freezes and the screen shows an arrow. It means that it has no software installed I guess?

      I don’t know what to do and I can’t use the watch at all because of the failed update
      C26588CD-DE0D-4FC9-8670-72D6B0301A77.jpeg

      Any suggestions? I think this is a recurrent issue because some of my friends have had the same problem!

      Please help!

      PD sorry my bad English

      cosme.costaC Saketo NemoS 2 Replies Last reply Reply Quote 0
      • cosme.costaC Offline
        cosme.costa @Lobando
        last edited by

        @lobando I have never faced this issue but from I’ve read in this forum, you can have a faulty cable or you can try a manual update. From what I have read this isn’t a general issue either.

        As I can see in your picture you have a S9 Baro, so, in the thread of the last firmware you can find the zip file with the firmware. Ibiza version is the correct one for the S9B. Then you only need to drag and drop the firmware zip file in the gear icon in Suuntolink.

        If it doesn’t work maybe you need to contact support or another member of the forum can help you.

        1 Reply Last reply Reply Quote 0
        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by

          so all the watches have been tried to be updated via the same pc with different cables and ended up in this state?

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          1 Reply Last reply Reply Quote 0
          • Saketo NemoS Offline
            Saketo Nemo Moderator @Lobando
            last edited by

            @lobando
            did you give it a try trying from a different PC? What version of windows are you using?

            ? LobandoL 3 Replies Last reply Reply Quote 0
            • ? Offline
              A Former User @Saketo Nemo
              last edited by

              @saketo-nemo said in Suunto 9 doesnt update:

              @lobando
              did you give it a try trying from a different PC? What version of windows are you using?

              Mac from the screen

              1 Reply Last reply Reply Quote 0
              • BulkanB Offline
                Bulkan Moderator
                last edited by

                If all the watches are like that I’ll try another port and uninstall and install Suuntolink.

                In Mac there isn’t any permission to give…

                Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                1 Reply Last reply Reply Quote 0
                • LobandoL Offline
                  Lobando @Saketo Nemo
                  last edited by

                  @saketo-nemo Yes, Ive tried from my MAC and from a PC. Where can I download the firmware (Ibiza Version)?
                  In fact, a support person that I contacted was receiving all these watches and he sent me those pics… so thats why i thought it was a general issue. 😞

                  I will try to install the firmware manually…

                  Im from Ecuador, so the support team is not official certified from Suunto and its pretty lame.

                  ? 1 Reply Last reply Reply Quote 0
                  • LobandoL Offline
                    Lobando @Saketo Nemo
                    last edited by

                    @saketo-nemo The support person is using a PC, i have a mac. Neither of them detects all those watches.

                    ? T 2 Replies Last reply Reply Quote 0
                    • ? Offline
                      A Former User @Lobando
                      last edited by

                      @lobando said in Suunto 9 doesnt update:

                      @saketo-nemo Yes, Ive tried from my MAC and from a PC. Where can I download the firmware (Ibiza Version)?
                      In fact, a support person that I contacted was receiving all these watches and he sent me those pics… so thats why i thought it was a general issue. 😞

                      I will try to install the firmware manually…

                      Im from Ecuador, so the support team is not official certified from Suunto and its pretty lame.

                      https://forum.suunto.com/topic/6836/firmware-collection?_=1628092264636

                      1 Reply Last reply Reply Quote 0
                      • ? Offline
                        A Former User @Lobando
                        last edited by

                        @lobando said in Suunto 9 doesnt update:

                        @saketo-nemo The support person is using a PC, i have a mac. Neither of them detects all those watches.

                        The cable is always the same?

                        LobandoL 1 Reply Last reply Reply Quote 0
                        • LobandoL Offline
                          Lobando @Guest
                          last edited by

                          @andré-faria Different cables, i have 3 of them

                          ? 1 Reply Last reply Reply Quote 0
                          • ? Offline
                            A Former User @Lobando
                            last edited by

                            @lobando said in Suunto 9 doesnt update:

                            @andré-faria Different cables, i have 3 of them

                            Ok, if with the firmware file it doesn’t work I don’t know what to tell you.

                            1 Reply Last reply Reply Quote 0
                            • surfboomerangS Offline
                              surfboomerang
                              last edited by

                              Is it the Suunto 9 Baro or a Suunto 9?

                              Don’t know if it helps, but I found a Reddit solution

                              Had this same issue awhile back. Manual firmware update wouldn’t work or anything. Ended up having to let the thing die and then plug it in and it booted up fine.

                              Suunto Vertical Titanium Solar
                              OnePlus Nord 4

                              1 Reply Last reply Reply Quote 0
                              • T Offline
                                ttrocks @Lobando
                                last edited by

                                @lobando said in Suunto 9 doesnt update:

                                PC

                                Could you please try this:

                                1. Connect your watch to PC/Mac, open Suuntolink.

                                2. Click upper right gear button, then click “WATCHES”, click “Reset all settings” and then “RESET WATCH”.

                                3. Wait to see if this fixes your watch. If not, go to next steps to get some logs.

                                4. Click upper right gear button, then click “DIAGNOSTICS” and “SEND LOGS TO SUUNTO”.

                                5. For Windows, press win+r, input %appdata% then press enter,go to “Suuntolink” folder,find the latest zip file named suunto.xxxxxx.zip
                                  For macOS, open Finder, press command+shift+G, input ~/Library/Application Support/Suuntolink/ and click “Go”, find the latest zip file named suunto.xxxxxx.zip

                                6. Upload the suunto.xxxxxx.zip file here please.

                                1 Reply Last reply Reply Quote 0
                                • First post
                                  Last post

                                Suunto Terms | Privacy Policy