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    Suunto 9 doesnt update

    Scheduled Pinned Locked Moved Suunto 9
    14 Posts 8 Posters 1.5k Views 7 Watching
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    • ? Offline
      A Former User @Saketo Nemo
      last edited by

      @saketo-nemo said in Suunto 9 doesnt update:

      @lobando
      did you give it a try trying from a different PC? What version of windows are you using?

      Mac from the screen

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      • BulkanB Offline
        Bulkan Moderator
        last edited by

        If all the watches are like that I’ll try another port and uninstall and install Suuntolink.

        In Mac there isn’t any permission to give…

        Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

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        • LobandoL Offline
          Lobando @Saketo Nemo
          last edited by

          @saketo-nemo Yes, Ive tried from my MAC and from a PC. Where can I download the firmware (Ibiza Version)?
          In fact, a support person that I contacted was receiving all these watches and he sent me those pics… so thats why i thought it was a general issue. 😞

          I will try to install the firmware manually…

          Im from Ecuador, so the support team is not official certified from Suunto and its pretty lame.

          ? 1 Reply Last reply Reply Quote 0
          • LobandoL Offline
            Lobando @Saketo Nemo
            last edited by

            @saketo-nemo The support person is using a PC, i have a mac. Neither of them detects all those watches.

            ? T 2 Replies Last reply Reply Quote 0
            • ? Offline
              A Former User @Lobando
              last edited by

              @lobando said in Suunto 9 doesnt update:

              @saketo-nemo Yes, Ive tried from my MAC and from a PC. Where can I download the firmware (Ibiza Version)?
              In fact, a support person that I contacted was receiving all these watches and he sent me those pics… so thats why i thought it was a general issue. 😞

              I will try to install the firmware manually…

              Im from Ecuador, so the support team is not official certified from Suunto and its pretty lame.

              https://forum.suunto.com/topic/6836/firmware-collection?_=1628092264636

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              • ? Offline
                A Former User @Lobando
                last edited by

                @lobando said in Suunto 9 doesnt update:

                @saketo-nemo The support person is using a PC, i have a mac. Neither of them detects all those watches.

                The cable is always the same?

                LobandoL 1 Reply Last reply Reply Quote 0
                • LobandoL Offline
                  Lobando @Guest
                  last edited by

                  @andré-faria Different cables, i have 3 of them

                  ? 1 Reply Last reply Reply Quote 0
                  • ? Offline
                    A Former User @Lobando
                    last edited by

                    @lobando said in Suunto 9 doesnt update:

                    @andré-faria Different cables, i have 3 of them

                    Ok, if with the firmware file it doesn’t work I don’t know what to tell you.

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                    • surfboomerangS Offline
                      surfboomerang
                      last edited by

                      Is it the Suunto 9 Baro or a Suunto 9?

                      Don’t know if it helps, but I found a Reddit solution

                      Had this same issue awhile back. Manual firmware update wouldn’t work or anything. Ended up having to let the thing die and then plug it in and it booted up fine.

                      Suunto Vertical Titanium Solar
                      OnePlus Nord 4

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                      • T Offline
                        ttrocks @Lobando
                        last edited by

                        @lobando said in Suunto 9 doesnt update:

                        PC

                        Could you please try this:

                        1. Connect your watch to PC/Mac, open Suuntolink.

                        2. Click upper right gear button, then click “WATCHES”, click “Reset all settings” and then “RESET WATCH”.

                        3. Wait to see if this fixes your watch. If not, go to next steps to get some logs.

                        4. Click upper right gear button, then click “DIAGNOSTICS” and “SEND LOGS TO SUUNTO”.

                        5. For Windows, press win+r, input %appdata% then press enter,go to “Suuntolink” folder,find the latest zip file named suunto.xxxxxx.zip
                          For macOS, open Finder, press command+shift+G, input ~/Library/Application Support/Suuntolink/ and click “Go”, find the latest zip file named suunto.xxxxxx.zip

                        6. Upload the suunto.xxxxxx.zip file here please.

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