Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Suunto 9 doesnt update

    Scheduled Pinned Locked Moved Suunto 9
    14 Posts 8 Posters 1.5k Views 7 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Dimitrios KanellopoulosD Offline
      Dimitrios Kanellopoulos Community Manager
      last edited by

      so all the watches have been tried to be updated via the same pc with different cables and ended up in this state?

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      1 Reply Last reply Reply Quote 0
      • Saketo NemoS Offline
        Saketo Nemo Moderator @Lobando
        last edited by

        @lobando
        did you give it a try trying from a different PC? What version of windows are you using?

        ? LobandoL 3 Replies Last reply Reply Quote 0
        • ? Offline
          A Former User @Saketo Nemo
          last edited by

          @saketo-nemo said in Suunto 9 doesnt update:

          @lobando
          did you give it a try trying from a different PC? What version of windows are you using?

          Mac from the screen

          1 Reply Last reply Reply Quote 0
          • BulkanB Offline
            Bulkan Moderator
            last edited by

            If all the watches are like that I’ll try another port and uninstall and install Suuntolink.

            In Mac there isn’t any permission to give…

            Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

            1 Reply Last reply Reply Quote 0
            • LobandoL Offline
              Lobando @Saketo Nemo
              last edited by

              @saketo-nemo Yes, Ive tried from my MAC and from a PC. Where can I download the firmware (Ibiza Version)?
              In fact, a support person that I contacted was receiving all these watches and he sent me those pics… so thats why i thought it was a general issue. 😞

              I will try to install the firmware manually…

              Im from Ecuador, so the support team is not official certified from Suunto and its pretty lame.

              ? 1 Reply Last reply Reply Quote 0
              • LobandoL Offline
                Lobando @Saketo Nemo
                last edited by

                @saketo-nemo The support person is using a PC, i have a mac. Neither of them detects all those watches.

                ? T 2 Replies Last reply Reply Quote 0
                • ? Offline
                  A Former User @Lobando
                  last edited by

                  @lobando said in Suunto 9 doesnt update:

                  @saketo-nemo Yes, Ive tried from my MAC and from a PC. Where can I download the firmware (Ibiza Version)?
                  In fact, a support person that I contacted was receiving all these watches and he sent me those pics… so thats why i thought it was a general issue. 😞

                  I will try to install the firmware manually…

                  Im from Ecuador, so the support team is not official certified from Suunto and its pretty lame.

                  https://forum.suunto.com/topic/6836/firmware-collection?_=1628092264636

                  1 Reply Last reply Reply Quote 0
                  • ? Offline
                    A Former User @Lobando
                    last edited by

                    @lobando said in Suunto 9 doesnt update:

                    @saketo-nemo The support person is using a PC, i have a mac. Neither of them detects all those watches.

                    The cable is always the same?

                    LobandoL 1 Reply Last reply Reply Quote 0
                    • LobandoL Offline
                      Lobando @Guest
                      last edited by

                      @andré-faria Different cables, i have 3 of them

                      ? 1 Reply Last reply Reply Quote 0
                      • ? Offline
                        A Former User @Lobando
                        last edited by

                        @lobando said in Suunto 9 doesnt update:

                        @andré-faria Different cables, i have 3 of them

                        Ok, if with the firmware file it doesn’t work I don’t know what to tell you.

                        1 Reply Last reply Reply Quote 0
                        • surfboomerangS Offline
                          surfboomerang
                          last edited by

                          Is it the Suunto 9 Baro or a Suunto 9?

                          Don’t know if it helps, but I found a Reddit solution

                          Had this same issue awhile back. Manual firmware update wouldn’t work or anything. Ended up having to let the thing die and then plug it in and it booted up fine.

                          Suunto Vertical Titanium Solar
                          OnePlus Nord 4

                          1 Reply Last reply Reply Quote 0
                          • T Offline
                            ttrocks @Lobando
                            last edited by

                            @lobando said in Suunto 9 doesnt update:

                            PC

                            Could you please try this:

                            1. Connect your watch to PC/Mac, open Suuntolink.

                            2. Click upper right gear button, then click “WATCHES”, click “Reset all settings” and then “RESET WATCH”.

                            3. Wait to see if this fixes your watch. If not, go to next steps to get some logs.

                            4. Click upper right gear button, then click “DIAGNOSTICS” and “SEND LOGS TO SUUNTO”.

                            5. For Windows, press win+r, input %appdata% then press enter,go to “Suuntolink” folder,find the latest zip file named suunto.xxxxxx.zip
                              For macOS, open Finder, press command+shift+G, input ~/Library/Application Support/Suuntolink/ and click “Go”, find the latest zip file named suunto.xxxxxx.zip

                            6. Upload the suunto.xxxxxx.zip file here please.

                            1 Reply Last reply Reply Quote 0
                            • First post
                              Last post

                            Suunto Terms | Privacy Policy