Software Update 2.44.52 (2025 Q3 - HOTFIX)
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My Race v1, updated to 2.44.52, reboots randomly every few hours. I noticed it first when it crashed within the first 5 minutes of the run.That short run was saved and synced to the app. I restarted the activity and ran an hour without any issue, the second run was synced as well. Thad day I noticed that the watch notified about the calories target reached (due to that run) randomly a few times. Before one of those I saw the Suunto logo shining on the display, so I realized this is due to random reboots. Since then, I continue to get reboots every few hours. Is that a bug? Anything I can do about it?
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@halajos yes, contact support
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@isazi do you have any details? I powered the watch off and then back again, the issue persists. I don’t want to try hard reset unless I have to. I wrote to support via the form on the home page, didn’t receive an automated “we’ve received your query” response, I don’t know if I should have.
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@halajos if your watch is constantly crashing, and I’m sure most watches aren’t, something could be wrong at the hardware level, so you need support from Suunto.
Yes you can try a full factory reset, maybe it’s the last resort before asking for a replacement, or repair. -
@isazi this makes me worry
I entered the debug menu and noted the error code shown under “last error”. Maybe that can help support to identify the problem. -
since a few months I face a new battery drain on my Race s, not sure what is the root cause (sw update or hw issue - suunto replace my race s for the same kind of issue last year -. I’ve lost 15% of battery level last night. The HR reading is not great on my wrist, I regulary see the Rythm going very high when I start to run before stabilisation (close to my running cadence ?), even sometime I face a total loss of HR until I Pause my run. I tried Garmin and a poor Xiaomi watch to check, on both the HR reading was OK. Battery life and HR reading are both primary features of sport watch… Still not working properly after one year of update. Sunnto, wake up !
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K kurtpenter referenced this topic
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It seems to me that battery drain has been fixed. It looks like battery drains more like before.
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@Dušan-Ković fixed battery drain? was there a hot fix I did not catch?
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@Stefan-Kersting I think he missed a ‘not’ in his text.
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@Stefan-Kersting No, watch just started depleting battery more slowly than before the update. Not sure if something is fixed, I just noticed that it lasts longer.
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Hey guys,
This morning for the second time in a week i woke up to my watch being completly off and according to the app It turned off right when i went to sleep.
So i sent a first “crash log”.Then i went walking a bit, and the watch proudly annonced that i did 13000 steps (my objective), despite having walked roughly 2000 steps according to the app (and much more in line with what i really did), so i sent a second log.
Can somebody at Suunto check that out (and make a hotfix of the hotfix)
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@Krista.B This issue seems to be fixed now! Thanks Suunto team for your continued efforts!
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@Krista.B there is no update, sp nothing is fixed
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bonjour a tous,
j’ai noté une sitaution étrange sur le fonction reveil / alarme.
je me reveille les matins avec le mode alarme en mode vibration. A partir du moment ou j’appuie sur le bouton “rejetter”, l’alarme s’arrete et pas de problème.
Cela m’arrive que j’oublie la montre dans une autre pièce de la maison et que je n’entende pas la montre vibrer. La fonction de répétition étant mise par défaut, elle continue a vibrer mais je ne parviens plus a l’arreter avec le bouton “rejeter” et je suis bloqué dans la fonction. Je suis forcé de faire un redémarrage pour revenir au menu principal. Cela vous est il deja arrivé? -
@Stefan-Kersting
After performing a hard reset and setting everything up from scratch, the current battery drain is about 10% per day, compared to 3% per day before the latest update. In simple terms, that’s roughly 10 days of use instead of the previously achieved and advertised 30 days (with 24/7 OHR enabled, notifications turned off, and no sport use — I haven’t started any activities such as running).To be honest, this feels similar to the early stages of the Fenix 8 MIP release, when excessive background CPU activity caused the MIP models to perform almost like AMOLED versions in terms of battery life. Garmin eventually resolved that issue, but it makes me wonder what Suunto changed in their latest firmware — what previously tested processes were modified, or what new background tasks were introduced — that could explain such a significant increase in power consumption.
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@Belial This has been going on for quite some time, several updates back. And many users have remained stuck like this (about 10% per day) despite several supposed fixes.
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@Belial just waiting for a hotfix…
