Sync issue - error loading data - sync not fully completed

[RaDeck]

@Dimitrios-Kanellopoulos reinstalled the app. Unpaired / repaired and restarted watch. IOS on 18.5 as well as latest v. of App (obviously)

Both activities with issue don’t sync. I was using the HR zones S+ at that time

[otsos]

My activities are still not syncing despite all the recommendations

[GrimesGoAg95]

I am in the same place. New activities without Suunto Plus (HR Zones) sync works fine, but I have about a 10-day period that will not sync. I also keep getting the error in the app on my phone. I am considering just doing a hard reset, but I would like those activities to come over to the app.

I have reinstalled the app, soft reset the watch, paired and unpaired.

[Robin Björklin]

My activities are still failing to sync. I have tried the following:

• Restart app
• Power cycle phone and watch
• Disconnect and re-pair watch and phone
• Reinstall app
• Disable weather widget
• Remove all Suunto plus apps

[nagore.salaberria]

@Dimitrios-Kanellopoulos Hi, I’m having the same syncing problem since 4 july.
I have made inactive all the Plus features on the watch but it still won’t sync.
GPS optimization error.

I do not want to lose the activity which has not synced yet. All the others wouldn’t matter much but this one is quite important since I climbed a mountain I will probably never return.

Is there any hope for Suunto to release an update that will fix this issue or will we have to lose the conflicting activities?

[Dimitrios Kanellopoulos]

Hi all again. If you have tried everything and actvities do no sync. Send logs (search the forum how todo this) and then please pm me your email.

[Dimitrios Kanellopoulos]

@nagore.salaberria this looks unrelated

[RaDeck]

@Dimitrios-Kanellopoulos logs sent thank you

[Jose Luis Fernández Pérez]

@Dimitrios-Kanellopoulos How is this unrelated, this is the exact thing that is happening to me since around the same time. I now deactivated plus apps and new activities are back syncing, but old ones are still failing and it shows the exclamation mark every time I try to sync

[joe_a]

Hi @Dimitrios-Kanellopoulos

Logs sent and sent PM with email address.

[Toni S]

Hi @Dimitrios-Kanellopoulos, logs sent and PM with email too. Hope it helps.

[Dimitrios Kanellopoulos]

Thanks all that have issues. I suppose you are on iOS right ?

[RaDeck]

@Dimitrios-Kanellopoulos yes latest IOS Version 18.5

[nagore.salaberria]

@Dimitrios-Kanellopoulos I think it is related, maybe I haven’t express myself correctly. I’ve shared in my Drive a video of what happens on my iPhone. I hope I can share it here. I would appreciate sone help to solve this issue without losing any data.

https://drive.google.com/file/d/1oiCpYtTEXarRzJV9yIrxZIUD4sQwZUUz/view?usp=drivesdk

[Toni S]

@Dimitrios-Kanellopoulos correct, iOS here too.

[GrimesGoAg95]

@Dimitrios-Kanellopoulos Logs sent and email in chat. Thanks.

[CEW19]

@Dimitrios-Kanellopoulos same issue as others - still not synching last weeks mountaineering routes.

[swisskat]

@Dimitrios-Kanellopoulos sorry to ask but I can‘t find a related post on how to extract the log from the watch - a s it is not syncing the log is not on the app. Or am I missing something? So far all activities (swim, run
, cycling) are syncing except hiking on july 10).

[karolnakambov]

@Dimitrios-Kanellopoulos
Hello, like everyone else, I have a problem with activity synchronization. Today I turned off Suunto Plus and the activity was uploaded to both the Suunto and Strava apps. But the old activities (13 in total) are still in error mode and not uploaded. I wanted to send logs according to your instructions, but I can’t do that in the app either. Of course, I’ve tried all the recommendations several times and I have the latest iOS and Suunto app updates. What can I do please?

[RaDeck]

@Dimitrios-Kanellopoulos we got a winner! Just updated the IOS App and sync worked as a charm!
Thank YOU and all the Suunto team!