Sync issue - error loading data - sync not fully completed

Robin Björklin

My activities are still failing to sync. I have tried the following:

Restart app
Power cycle phone and watch
Disconnect and re-pair watch and phone
Reinstall app
Disable weather widget
Remove all Suunto plus apps

nagore.salaberria

@Dimitrios-Kanellopoulos Hi, I’m having the same syncing problem since 4 july.
I have made inactive all the Plus features on the watch but it still won’t sync.
GPS optimization error.

I do not want to lose the activity which has not synced yet. All the others wouldn’t matter much but this one is quite important since I climbed a mountain I will probably never return.

Is there any hope for Suunto to release an update that will fix this issue or will we have to lose the conflicting activities?

Dimitrios Kanellopoulos

Hi all again. If you have tried everything and actvities do no sync. Send logs (search the forum how todo this) and then please pm me your email.

Dimitrios Kanellopoulos

@nagore.salaberria this looks unrelated

RaDeck

@Dimitrios-Kanellopoulos logs sent thank you

Jose Luis Fernández Pérez

@Dimitrios-Kanellopoulos How is this unrelated, this is the exact thing that is happening to me since around the same time. I now deactivated plus apps and new activities are back syncing, but old ones are still failing and it shows the exclamation mark every time I try to sync

joe_a

Hi @Dimitrios-Kanellopoulos

Logs sent and sent PM with email address.

Toni S

Hi @Dimitrios-Kanellopoulos, logs sent and PM with email too. Hope it helps.

Dimitrios Kanellopoulos

Thanks all that have issues. I suppose you are on iOS right ?

RaDeck

@Dimitrios-Kanellopoulos yes latest IOS Version 18.5

nagore.salaberria

@Dimitrios-Kanellopoulos I think it is related, maybe I haven’t express myself correctly. I’ve shared in my Drive a video of what happens on my iPhone. I hope I can share it here. I would appreciate sone help to solve this issue without losing any data.

https://drive.google.com/file/d/1oiCpYtTEXarRzJV9yIrxZIUD4sQwZUUz/view?usp=drivesdk

Toni S

@Dimitrios-Kanellopoulos correct, iOS here too.

GrimesGoAg95

@Dimitrios-Kanellopoulos Logs sent and email in chat. Thanks.

CEW19

@Dimitrios-Kanellopoulos same issue as others - still not synching last weeks mountaineering routes.

swisskat

@Dimitrios-Kanellopoulos sorry to ask but I can‘t find a related post on how to extract the log from the watch - a s it is not syncing the log is not on the app. Or am I missing something? So far all activities (swim, run
, cycling) are syncing except hiking on july 10).

karolnakambov

@Dimitrios-Kanellopoulos
Hello, like everyone else, I have a problem with activity synchronization. Today I turned off Suunto Plus and the activity was uploaded to both the Suunto and Strava apps. But the old activities (13 in total) are still in error mode and not uploaded. I wanted to send logs according to your instructions, but I can’t do that in the app either. Of course, I’ve tried all the recommendations several times and I have the latest iOS and Suunto app updates. What can I do please?

RaDeck

@Dimitrios-Kanellopoulos we got a winner! Just updated the IOS App and sync worked as a charm!
Thank YOU and all the Suunto team!

amandalovelady

@Dimitrios-Kanellopoulos what is the process to fix this I have a large mountaineering activity not syncing and have another tomorrow need to resolve.

amandalovelady

@Dimitrios-Kanellopoulos I can’t find anything on how to send logs. Please pint me there.

nagore.salaberria

In the end I opted for a hard reset.
I went onto the General Setting in the watch and chose Reset Settings.
This deletes all the data on the watch, so I lost all the activities I wanted to keep (one doesn’t climb Mont Blanc every day ).
Afterwards, I deleted the app on the phone and started all over again.
Log in, link devices, and now it seems to sync correctly.

Just in case I’ve opted to keep Weather, Sun rise/set, Media control, and all other non essential features inactive.