Sync issue - error loading data - sync not fully completed

[GrimesGoAg95]

I am in the same place. New activities without Suunto Plus (HR Zones) sync works fine, but I have about a 10-day period that will not sync. I also keep getting the error in the app on my phone. I am considering just doing a hard reset, but I would like those activities to come over to the app.

I have reinstalled the app, soft reset the watch, paired and unpaired.

[Robin Björklin]

My activities are still failing to sync. I have tried the following:

• Restart app
• Power cycle phone and watch
• Disconnect and re-pair watch and phone
• Reinstall app
• Disable weather widget
• Remove all Suunto plus apps

[nagore.salaberria]

@Dimitrios-Kanellopoulos Hi, I’m having the same syncing problem since 4 july.
I have made inactive all the Plus features on the watch but it still won’t sync.
GPS optimization error.

I do not want to lose the activity which has not synced yet. All the others wouldn’t matter much but this one is quite important since I climbed a mountain I will probably never return.

Is there any hope for Suunto to release an update that will fix this issue or will we have to lose the conflicting activities?

[Dimitrios Kanellopoulos]

Hi all again. If you have tried everything and actvities do no sync. Send logs (search the forum how todo this) and then please pm me your email.

[Dimitrios Kanellopoulos]

@nagore.salaberria this looks unrelated

[RaDeck]

@Dimitrios-Kanellopoulos logs sent thank you

[Jose Luis Fernández Pérez]

@Dimitrios-Kanellopoulos How is this unrelated, this is the exact thing that is happening to me since around the same time. I now deactivated plus apps and new activities are back syncing, but old ones are still failing and it shows the exclamation mark every time I try to sync

[joe_a]

Hi @Dimitrios-Kanellopoulos

Logs sent and sent PM with email address.

[Toni S]

Hi @Dimitrios-Kanellopoulos, logs sent and PM with email too. Hope it helps.

[Dimitrios Kanellopoulos]

Thanks all that have issues. I suppose you are on iOS right ?

[RaDeck]

@Dimitrios-Kanellopoulos yes latest IOS Version 18.5

[Toni S]

@Dimitrios-Kanellopoulos correct, iOS here too.

[GrimesGoAg95]

@Dimitrios-Kanellopoulos Logs sent and email in chat. Thanks.