Subcategories

  • All resolved bugs and issues

    119 Topics
    1k Posts
    No new posts.
  • Bug: Wrong sunrise and sunset times at new location

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    Brad_OlwinB
    @hgavert I see your point but the GPS for the watch is used for more than the Sunset/Sunrise, it is used for navigation as well. The watch does not know where it is from the phone. The watch needs a GPS fix to know where it is, plain and simple. Your phone uses its Network information to tell you where you are and does not solely rely on GPS, that is why you don’t need a continuous fix. The watch does not have a cellular communication chip and has no choice. Yes you will have to get a GPS fix on the watch for the watch to know where it is. When I travel I do stand outside waiting for transportation and allow my watch to get a GPS fix. If you are interested, the S7 works differently and can get location information without a GPS fix.
  • Different HR values btwn Suunto App and Movescount

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    Simon and SandyS
    @Sanjay-Parmar Thanks Sanjay but I’ve never had an issue with my smart sensor which I’ve had for over 5 years now… I checked the data against the HRM on my S9 watch and smart sensor was definitely more accurate. I did recently replace the strap tho as the old one was falling apart, and I wonder if that is the issue. After unpairing etc again it is still looking like I’m asleep or having a heart attack while doing a trail run yesterday… I might contact Suunto Support re: my new strap. Cheers
  • Swim interval distance and average pace is incorrect

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    Sanjay ParmarS
    @Dimitrios-Kanellopoulos Thanks very much. Noted.
  • Map not showing whole route

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    Sanjay ParmarS
    @Dimitrios-Kanellopoulos Many thanks.
  • Suunto App > Apple Health Sync

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    BulkanB
    @Vinay-Menon said in Suunto App > Apple Health Sync: Does anyone actually monitor these forums? I have to say that the level of responsiveness is pretty poor to say the least. Patience is a virtue.
  • Syncing problems Ambit 2 with Suunto App

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    MarynM
    @Matmath-Bti in movescount web allow to sync to Sportracker. All your further moves will be synced to SA from MC.
  • Compare runs from different watches

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    EgikaE
    Finally got it to sync now. After fully uninstalling and re-installing the app on my iPhone. No idea what caused the hiccup…
  • Lack of manual, training laps in Suunto App [ambit3]

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    MarynM
    Sport tracker is showing properly manual laps. [image: 1585495880577-05a60db2-93a9-4ef4-939b-184e430de7bc-image.png] Training laps are not visible
  • Recoverytime is still wrong

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    No one has replied
  • Suunto App Strava choose what to sync

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    isaziI
    For what I know, every new activity goes automatically to Strava if you connect it to SA.
  • No Map after running...

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    M
    @cosmecosta Not sure with the actuality…
  • iOS Mapbox not showing

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    Brad_OlwinB
    @Neal-Markham No, over a year with no issues.
  • iOS version shows less info than Android

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    465 Views
    Mff73M
    @nseslija Thanks. Nice patchwork colors and ascent totals.
  • Suunto 5 start of week

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    Brad_OlwinB
    @Chrissy-Maryann Please search the forum before you post, I have locked this topic as it is well discussed.
  • Best way to to move on to release app vs. beta

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    M
    OK, I’ll wait a while, current beta version still has 59 days before it expires.
  • Wrong distance with bike speed sensor.

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    D
    Same problem. Suunto Ambit Peak 3 and bike sensor. In my case distance is underestimated, not increased. I can see that cadence is correctly recordered, but speed is not, then distance at the end of the ride is wrong.
  • No ascent with GPX

    Locked
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    ink357I
    Ok, sorry, my search was not good enough. You can lock this one
  • !IOS 13 and route import!

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    N
    @Martin8131 This is solved, as far as I know…
  • Swimming workout stats. Improper percentage of heart rate zones

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    A
    @isazi yes, i did via chat in SA… the only recommendation was about proper use of HR smart sensor. They do not see the reason transfer it to devteam. My small data science background convinced me there is nothing to do with it but SA itself shall be fixed somehow.
  • Syncing issues

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    MILO83M
    Hi guys, I’m an owner of an Ambit 3 Peak and have troubles syncing my moves to the Suunto App. I have uninstalled the Movescount App and (re)installed the Suunto App several times (followed the procedure by @Brad_Olwin) but the issues remain. Some moves sync immediately, some require days if not weeks. Longer moves have more trouble. The watch starts syncing moves and the procedure fails. I have to initiate the syncing process over and over in order to get the moves to upload. But what’s funny… sometimes (rarely) the moves sync without any issues. Watch: Ambit 3 Peak Phone: iPhone 11 (iOS 13.3.1) Suunto App: 1.15.1 Haven’t found any patterns (battery status, network status, phone lock state, etc.) in the behavior. And another thing - pairing and syncing with a Samsung Note 8 works like a charm. Would be great if we had a sync through cable as a plan B.

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