@Lionel-B some bugs are reported to Suunto by employees and volunteers in the forum. Also, this section is from a time when the app was just introduced and there were few users I believe the app will soon have a better way to report bugs too (maybe it’s already in the latest iOS beta)

@sartoric Thanks a lot, that also worked for me. Best, Florian

@surfboomerang awesome info for the forum members. Thank you for sharing your findings. That had me scratching my head and pounding double espressos with a lot of “ok that was checked, that was checked also… hmmmm… what the heck could be going on!!” (READ: I didn’t help much at all!)

@Antonio-Manuel-Lopez-Arjona I had tried it, or something like it, but it worked this time! Thanks for the reminder: Disconnect the app from the watch menu Forget the watch in the phone’s Bluetooth devices list Clear both cache and user data from the Suunto app Relaunch the app, enable discovery on your watch, use the app to reconnect, let the initial sync run through to the end

@Kajkom this sounds worth a try as all other options have been exhausted. Thanks for the advice.

Running the GPX file through gpsbabel also fixes it, the numbers with exponents are replaced by decimal numbers. Invalid XML in downloaded GPX file: <trkpt lat="51.273887000" lon="-9.97E-4"> <ele>163.400</ele> <time>2023-09-23T15:21:18Z</time> <extensions> <gpxtpx:TrackPointExtension> <gpxtpx:hr>117</gpxtpx:hr> </gpxtpx:TrackPointExtension> </extensions> </trkpt> Correct XML: <trkpt lat="51.273887000" lon="-0.000997000"> <ele>163.400</ele> <time>2023-09-23T15:21:18Z</time> <extensions> <gpxtpx:TrackPointExtension> <gpxtpx:hr>117</gpxtpx:hr> </gpxtpx:TrackPointExtension> </extensions> </trkpt>

Hi, this is under design atm and will be fixed

2 different issues here: Missing HR info in laps (already reported here) No Interval info: this is happening now, we cannot see intervals info. Perhaps Suunto could add as new column with auto-laps and manual laps…

The last 1.6 builds changelog includes “Localization updates” and the error is still there. Just a reminder

@bl00m0 is this after the 2.5.18 update? Did you have low batter perhaps?

@Mff73 said in Android 3.54.2 Generic Comments: @sartoric said in Android 3.54.2 Generic Comments: As everytime … But this time before official announcement This should be forbidden . Some of us may have Heart issues. 🤭 But at least you can monitor it with your WHR Finnish device

@photo362000 try as well to get the beta version of the app, might have better support

Forgot to mention that the Endomondo support answered my request some time ago (Jan 28) "Thanks for writing. I apologize for any inconvenience syncing with your Suunto watch and Endomondo has caused due to certain workout types. Please know that I have forwarded this along to the development team and they are investigating the cause. At this time, I’m unsure of how quickly it will be fixed, but we do hope to have the problem taken care of soon. We will to try our best to reach out to you again when a fix for this issue is available. Thank you for your patience and understanding while we troubleshoot the problem. If you have any additional information that may aid in our investigation, please let me know."

Problem persist in new SA version for running.[image: 1550043101719-screenshot_2019-02-13-07-28-51-374_com.stt.android.suunto.png]

@suzzlo thanks.

I hope as well. You should in general have good tracks but as said before I have seen this happen. To my knowledge I see it 1/100 times happen but somehow then it’s related to something I dont know how to define.

I have seen some times,but it correct’s it-self

I had the same trouble some days ago. Strangely, the route was duplicated in SA afterwards

@Kai-Liu No, Suunto App in Global and China are completely separate unrelated setups (in Europe and China respectively) for privacy and legal reasons. No data is shared between these two setups.

@Jack-Davis I have a same problem as you, went cycling on Monday and it hasn’t synced yet. Yesterdays cycling synced to app though.