Vertical crashed today after 1,9km Mountainbike

freeheeler

@GiPFELKiND
did you send it to @Brad_Olwin , too?
as I have confirmed to you, I have forwarded all relevant information that you have supplied to me yesterday. that’s all we can do. as mentioned in PM, there will be no comment, status update or report.

GiPFELKiND

@freeheeler yes i have sent exactly the same Infos to @Brad_Olwin but no answer or something from him…

freeheeler

@GiPFELKiND
ok.
we’re not online 24/7 and I for one did a reduced screen time for the last couple of weeks.
logs are now accessible for Suunto

Cédric Dodrimont

Hi All,

Just to share my experience:
I had similar crash last week when trekking, I received a notification from Twitter (with special character or emoticons inside), I had the time to see it and directly after Suunto logo appeared and the watch restarted.

But too late to send logs.

surfboomerang

@Cédric-Dodrimont Maybe it’s a clue.
I almost never carry a phone with me during my activities and if I do I never receive notifications because I disabled some in the settings.

Watch never crashed…

Brad_Olwin

@zhang965 said in Vertical crashed today after 1,9km Mountainbike:

GiPFELKiND said in Vertical crashed today after 1,9km Mountainbike:

Brad_Olwin have you reported my crash!? Sent you PM with all Details but until now no answer from you

It’s what I said why you need ask a proof, kek, the report might never be sent to Suunto correctly.

Again I would respectfully ask forum users to ignore statements where the individual posting has no knowledge or experience and is simply attempting to get attention.

@Brad_Olwin said in Vertical crashed today after 1,9km Mountainbike:

@zhang965 said in Vertical crashed today after 1,9km Mountainbike:

GiPFELKiND said in Vertical crashed today after 1,9km Mountainbike:

Brad_Olwin have you reported my crash!? Sent you PM with all Details but until now no answer from you

It’s what I said why you need ask a proof, kek, the report might never be sent to Suunto correctly.

Again I would respectfully ask forum users to ignore statements where the individual posting has no knowledge or experience and is simply attempting to get attention.

Maybe it could be useful for users with suunto relationship to have it stated on their signature, so new users know who to contact and the procedure.
Even further, a bug reporting “system” (similar to the feature request for the app) with the status: communicated or solved.

altcmd

@André-Faria Agree! People with a relationship of any sort are not exactly explicit about it.

isazi

@surfboomerang interesting, I recently re-enabled notifications (my girlfriend does not like that I never answer the phone cause I keep it muted 100% of the time) and had my first crash at the beginning of an activity (reported to Suunto already). Although I doubt I received any notification at that time. Anyway, thanks everyone for the logs and reports.

surfboomerang

@isazi Just for clarification, I do have notifications enabled on the watch but not for messaging apps since I got annoyed of the vibration all the time. Phone calls is still enabled and most other app that send occasional notifications as well. Maybe it’s just because I don’t carry my phone with me during the activity or that I don’t receive notifications when I do.

isazi

@surfboomerang I don’t believe notifications are the only reason for crashes (I know the reason of some crashes, and it’s not notifications) but it’s a nice coincidence that after three months I got the first crash and reboot after enabling notifications for a week

GiPFELKiND

@isazi what are the reasons for the crashes if it isnt the notification?

surfboomerang

@GiPFELKiND most likely under NDA.

Brad_Olwin

@GiPFELKiND said in Vertical crashed today after 1,9km Mountainbike:

@isazi what are the reasons for the crashes if it isnt the notification?

I have my notifications on and am not experiencing crashes. However, I do not use the watch with production firmware often.

GiPFELKiND

@surfboomerang NDA!? what do this mean?

surfboomerang

@GiPFELKiND non-disclosure agreement
a.k.a. the shhhh contract

Brad_Olwin

@André-Faria said in Vertical crashed today after 1,9km Mountainbike:

@Brad_Olwin said in Vertical crashed today after 1,9km Mountainbike:

@zhang965 said in Vertical crashed today after 1,9km Mountainbike:

GiPFELKiND said in Vertical crashed today after 1,9km Mountainbike:

Brad_Olwin have you reported my crash!? Sent you PM with all Details but until now no answer from you

It’s what I said why you need ask a proof, kek, the report might never be sent to Suunto correctly.

Again I would respectfully ask forum users to ignore statements where the individual posting has no knowledge or experience and is simply attempting to get attention.

Maybe it could be useful for users with suunto relationship to have it stated on their signature, so new users know who to contact and the procedure.
Even further, a bug reporting “system” (similar to the feature request for the app) with the status: communicated or solved.

With the exception of @Dimitrios-Kanellopoulos, none of us that have a relationship with Suunto have any “official” capacity on this forum. Several of us are moderators, which we volunteered for as we are willing to help and have a passion for the brand. None here that volunteer on this forum work for Suunto and we help here expending some of our free time to do so. Although we can report bugs or alert Suunto of a common issue that is best done via official channels. Because we do this on a volunteer basis and some may not have the time or inclination to attempt bug reporting from the forum I do not think it appropriate to list a relationship with Suunto here. I have opted to let forum users know via my posts. Some here may not want the forum users to know they have a relationship due to individuals that will hide behind an online presence to deride and disrespect others. I do my best to be honest here and welcome constructive criticism whether or not I agree or whether or not I experience the same issue… I am just one person and my opinions are mine, they are not Suunto’s.

EzioAuditore

@isazi fyi I never had any notification enabled when I experienced crashes. I do not use it as smartwatch at all (if it helps).

TyreseJ4

@isazi Congrats on your first crash 🥳. Lol I’m saddened that so many here have gone so long without experiencing this amazing (and uniquely) Suunto feature. There’s nothing more exiting than a good ol’ crash every once in a while.

@Brad_Olwin said in Vertical crashed today after 1,9km Mountainbike:

@André-Faria said in Vertical crashed today after 1,9km Mountainbike:

@Brad_Olwin said in Vertical crashed today after 1,9km Mountainbike:

@zhang965 said in Vertical crashed today after 1,9km Mountainbike:

GiPFELKiND said in Vertical crashed today after 1,9km Mountainbike:

Brad_Olwin have you reported my crash!? Sent you PM with all Details but until now no answer from you

It’s what I said why you need ask a proof, kek, the report might never be sent to Suunto correctly.

Again I would respectfully ask forum users to ignore statements where the individual posting has no knowledge or experience and is simply attempting to get attention.

Maybe it could be useful for users with suunto relationship to have it stated on their signature, so new users know who to contact and the procedure.
Even further, a bug reporting “system” (similar to the feature request for the app) with the status: communicated or solved.

With the exception of @Dimitrios-Kanellopoulos, none of us that have a relationship with Suunto have any “official” capacity on this forum. Several of us are moderators, which we volunteered for as we are willing to help and have a passion for the brand. None here that volunteer on this forum work for Suunto and we help here expending some of our free time to do so. Although we can report bugs or alert Suunto of a common issue that is best done via official channels. Because we do this on a volunteer basis and some may not have the time or inclination to attempt bug reporting from the forum I do not think it appropriate to list a relationship with Suunto here. I have opted to let forum users know via my posts. Some here may not want the forum users to know they have a relationship due to individuals that will hide behind an online presence to deride and disrespect others. I do my best to be honest here and welcome constructive criticism whether or not I agree or whether or not I experience the same issue… I am just one person and my opinions are mine, they are not Suunto’s.

Thank you for clearing it up.