Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
    1.1k Posts 183 Posters 538.1k Views 156 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • surfboomerangS Offline
      surfboomerang @Highlands
      last edited by

      @Highlands No issues with my V1 at the moment.
      Try again after 24 hrs. I’ve seen similar behavior with just one watchface. According to the app it was installed, but the watch never showed me.
      The day after, suddenly the installed watchface was shown in the app.

      Suunto Vertical Titanium Solar
      OnePlus Nord 4

      1 Reply Last reply Reply Quote 0
      • babychaiB Offline
        babychai Silver Members @babychai
        last edited by babychai

        Hello, in March 2025, my Suunto Vertical watch was replaced under warranty due to a touchscreen issue—the screen was auto-scrolling even when I wasn’t touching it (ghost/phantom touch). At that time, the Suunto technician told me it was a digital issue.

        Now, one year later, the replacement watch is having a similar touchscreen problem again, but it’s no longer under warranty. Suunto has asked me to send it to their Singapore service center for inspection.

        Has anyone else experienced this issue before and found a solution?

        My screen is clean, and I don’t see any problems with the buttons. Already soft reset many times but the problem still there.

        Suunto Vertical Black Ruby (S/S)
        S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
        Suunto 9 Peak All Black
        Suunto Spartan Trainer Wrist HR (Black)

        fondueaufromageF 1 Reply Last reply Reply Quote 1
        • fondueaufromageF Offline
          fondueaufromage Bronze Member @babychai
          last edited by

          @babychai I have a very similar case, or almost; I mentioned it in a post here: https://forum.suunto.com/post/186022

          My watch was no longer under warranty since December 2025, but in March 2026 I started experiencing problems, including strange behavior (ghosting effect more or less like you). I contacted Suunto to explain the issue and get a repair estimate (I have personal extended warranty insurance that I can use even if the watch is no longer under warranty but the repair is normally covered).
          I ended up sending the watch back to Suunto, who sent me a new one free of charge. Apparently, it’s a refurbished model but shows absolutely no marks. The only difference is that I had a watch made in Finland and now it’s made in China. But at least I got a working watch back, and at no cost.

          Please note, I am not advertising that Suunto does this for all customers! I have no idea why my repair was handled this way.

          Suunto 9 Peak Pro, Ambit2 Black HR, Core All Black, Spartan Ultra All Black Titanium HR, t3d, Vertical All Black, X6, X6 HR

          babychaiB 1 Reply Last reply Reply Quote 0
          • babychaiB Offline
            babychai Silver Members @fondueaufromage
            last edited by

            @fondueaufromage Thanks for sharing your experience. Mine is no longer under warranty, and I’m not sure if I want to send it to the service center for inspection since I don’t know if it can actually be fixed. If it’s not fixable, the DHL shipping cost would be wasted.

            I still prefer MIP watches and am quite reluctant to switch to an AMOLED watch to replace my Suunto Vertical, sigh.

            My current watch is Made in Finland now.

            Suunto Vertical Black Ruby (S/S)
            S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
            Suunto 9 Peak All Black
            Suunto Spartan Trainer Wrist HR (Black)

            fondueaufromageF 1 Reply Last reply Reply Quote 1
            • fondueaufromageF Offline
              fondueaufromage Bronze Member @babychai
              last edited by

              @babychai I decided to send my watch in for repair because my personal insurance covered the costs even though the warranty had expired. In the end, it didn’t cost me anything, thanks Suunto.

              There was another option Suunto offered me after I explained that my watch was simply no longer under warranty… They gave me a 20% discount on the purchase of a new watch from their website. This might be an interesting option to ask about. Nothing ventured, nothing gained. 😉

              Suunto 9 Peak Pro, Ambit2 Black HR, Core All Black, Spartan Ultra All Black Titanium HR, t3d, Vertical All Black, X6, X6 HR

              babychaiB 1 Reply Last reply Reply Quote 0
              • babychaiB Offline
                babychai Silver Members @fondueaufromage
                last edited by

                @fondueaufromage Okay, appreciate your information ^_^

                Suunto Vertical Black Ruby (S/S)
                S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
                Suunto 9 Peak All Black
                Suunto Spartan Trainer Wrist HR (Black)

                1 Reply Last reply Reply Quote 0
                • gone troppoG Offline
                  gone troppo Bronze Member
                  last edited by

                  You guys that sent your watch back and got a replacement or offer of 20% off etc consider yourself very lucky. I sent my watch to the suunto repair in September last year cost me $50 was told there is nothing wrong with the battery and sent back to me. Battery continues to drain at 30% a day. Disgraceful service

                  1 Reply Last reply Reply Quote 0
                  • First post
                    Last post

                  Suunto Terms | Privacy Policy