Suunto Vertical: Bug Collection

Highlands

All the watch faces have disappeared from my V1.
When I go to Suunto plus store and try to install the athletic watch face it says it’s installed. When I go in the menu of the watch it says no other watch faces but the default V1 watch face. Syncing the watch to the app doesn’t solve the issue for the time being.

duffman19

@Highlands Same here. There are a couple other reports on the forum regarding this and similar behavior. Some people have empty watch face icons in the Suunto App (but I think they still have the faces on the watch?). Like you, all of my custom watch faces were deleted on both my V1 and 9PP and cannot be reinstalled. I think there might be something broken with SuuntoPlus. Hopefully gets resolved soon.

surfboomerang

@Highlands No issues with my V1 at the moment.
Try again after 24 hrs. I’ve seen similar behavior with just one watchface. According to the app it was installed, but the watch never showed me.
The day after, suddenly the installed watchface was shown in the app.

babychai

Hello, in March 2025, my Suunto Vertical watch was replaced under warranty due to a touchscreen issue—the screen was auto-scrolling even when I wasn’t touching it (ghost/phantom touch). At that time, the Suunto technician told me it was a digital issue.

Now, one year later, the replacement watch is having a similar touchscreen problem again, but it’s no longer under warranty. Suunto has asked me to send it to their Singapore service center for inspection.

Has anyone else experienced this issue before and found a solution?

My screen is clean, and I don’t see any problems with the buttons. Already soft reset many times but the problem still there.

fondueaufromage

@babychai I have a very similar case, or almost; I mentioned it in a post here: https://forum.suunto.com/post/186022

My watch was no longer under warranty since December 2025, but in March 2026 I started experiencing problems, including strange behavior (ghosting effect more or less like you). I contacted Suunto to explain the issue and get a repair estimate (I have personal extended warranty insurance that I can use even if the watch is no longer under warranty but the repair is normally covered).
I ended up sending the watch back to Suunto, who sent me a new one free of charge. Apparently, it’s a refurbished model but shows absolutely no marks. The only difference is that I had a watch made in Finland and now it’s made in China. But at least I got a working watch back, and at no cost.

Please note, I am not advertising that Suunto does this for all customers! I have no idea why my repair was handled this way.

babychai

@fondueaufromage Thanks for sharing your experience. Mine is no longer under warranty, and I’m not sure if I want to send it to the service center for inspection since I don’t know if it can actually be fixed. If it’s not fixable, the DHL shipping cost would be wasted.

I still prefer MIP watches and am quite reluctant to switch to an AMOLED watch to replace my Suunto Vertical, sigh.

My current watch is Made in Finland now.

fondueaufromage

@babychai I decided to send my watch in for repair because my personal insurance covered the costs even though the warranty had expired. In the end, it didn’t cost me anything, thanks Suunto.

There was another option Suunto offered me after I explained that my watch was simply no longer under warranty… They gave me a 20% discount on the purchase of a new watch from their website. This might be an interesting option to ask about. Nothing ventured, nothing gained.

babychai

@fondueaufromage Okay, appreciate your information ^_^

gone troppo

You guys that sent your watch back and got a replacement or offer of 20% off etc consider yourself very lucky. I sent my watch to the suunto repair in September last year cost me $50 was told there is nothing wrong with the battery and sent back to me. Battery continues to drain at 30% a day. Disgraceful service

babychai

@fondueaufromage Regarding the touchscreen issue, I sent my watch to the service center for inspection. Surprisingly, they were able to resolve the ghost/phantom touch issue simply by performing a soft reset and hard reset. I had already tried both resets myself multiple times, but did not solve the problem.

The service center then sent the watch back to me. They only charged me for the courier fee, while the inspection and troubleshooting were provided free of charge.

However, about 3–4 days later, the ghost/phantom touch issue returned. I contacted the service center again regarding the recurring problem.

As an alternative solution, they offered me a trade-in option. They are offering a 60% discount on a new SV1 Titanium Solar if I trade in my current watch, SV1 Stainless Steel. I accepted the offer.