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    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
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    • ? Offline
      A Former User
      last edited by A Former User

      And it continues !!!
      I don’t understand how a brand like Suunto can leave a watch on the market with so many bugs! As much as the construction of the product is impeccable, the software contains multiple bugs and malfunctions! In 2 days, I suffered 2 crashes while running. The step counter tells me more than 10,000 steps in a day where I spend 6 hours sitting at the office. Example of this afternoon where the watch counts 3467 while I vacuum. (with a cardio at 125 please) At this value, I am at 5:00 per km in running.
      This software is really a big piece of shit! My wife’s Forerunner 255 does much better!
      The chat does not respond. No support! Before it’s too late I think my Suunto adventure ends here! I will take advantage of the 14 days to return this watch and get a refund.

      TieutieuT zhang965Z 2 Replies Last reply Reply Quote 0
      • TieutieuT Offline
        Tieutieu Platinum Member @Guest
        last edited by Tieutieu

        @Fizzgig Sorry to hear that…unfortunatly as many times repeated, many of us don’t experiment what you are…
        It’s a shame you suffer of so much issues…

        Suunto’s devices at home :
        Vertical titanium solar
        Suunto Race S
        S9pp titanium sand
        Suunto Wing
        S9B titanium Ambassador edition, A3P, X6

        ? 1 Reply Last reply Reply Quote 4
        • zhang965Z Offline
          zhang965 @Guest
          last edited by

          @Fizzgig said in Suunto Vertical: Bug Collection:

          And it continues !!!
          I don’t understand how a brand like Suunto can leave a watch on the market with so many bugs! As much as the construction of the product is impeccable, the software contains multiple bugs and malfunctions! In 2 days, I suffered 2 crashes while running. The step counter tells me more than 10,000 steps in a day where I spend 6 hours sitting at the office. Example of this afternoon where the watch counts 3467 while I vacuum. (with a cardio at 125 please) At this value, I am at 5:00 per km in running.
          This software is really a big piece of shit! My wife’s Forerunner 255 does much better!
          The chat does not respond. No support! Before it’s too late I think my Suunto adventure ends here! I will take advantage of the 14 days to return this watch and get a refund.

          That’s a nice pace.
          Bon courage !

          Winners Wear Winners

          1 Reply Last reply Reply Quote 1
          • ? Offline
            A Former User @Tieutieu
            last edited by A Former User

            @Tieutieu

            Poor suunto!!

            Even when synchronizing, the watch and the application do not give the same values ​​-. In addition to being completely false, the data does not match the application. Sunnto development is too strong!!!
            Sorry but I’m getting my 800 euros back which I’m going to give to the American giant! I’m willing to favor European manufacturing, carbon compensation, but then I have to spend 800 euros for crappy software, no, sorry !!!
            The Strongest !! 386 steps just while going to the toilet 😂 😂 😂

            IMG_0002.jpeg

            IMG_0003.png

            S 1 Reply Last reply Reply Quote 3
            • S Offline
              soisan @Guest
              last edited by

              @Fizzgig No need to feel sorry! You are happy with Garmin, we are happy with Suunto, no hard feelings! Enjoy your sports!

              1 Reply Last reply Reply Quote 5
              • L Offline
                lilaceo @fluca
                last edited by

                @fluca the same happens to me and another users. I’ll try a reset

                1 Reply Last reply Reply Quote 0
                • Jakub SliacanJ Offline
                  Jakub Sliacan
                  last edited by

                  It seems that the “lap duration” field behaves like a “duration” field. Here’s a video of what I mean: https://photos.app.goo.gl/sNqDuiZWxh6523Ty7 and here’s a screenshot of the settings for that page (in that sport mode): https://photos.app.goo.gl/h1JRQLbhb6tFEJjA6.

                  I’m assuming this is easily fixable (or am I overlooking something obvious?). Is this a place to report this? Couldn’t fine anywhere else to report bugs.

                  Thanks

                  isaziI Mff73M 3 Replies Last reply Reply Quote 0
                  • isaziI Offline
                    isazi Moderator @Jakub Sliacan
                    last edited by

                    @Jakub-Sliacan I am reporting it to Suunto, thanks

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    1 Reply Last reply Reply Quote 0
                    • Mff73M Offline
                      Mff73 @Jakub Sliacan
                      last edited by Mff73

                      @Jakub-Sliacan said in Suunto Vertical: Bug Collection:

                      It seems that the “lap duration” field behaves like a “duration” field. Here’s a video of what I mean: https://photos.app.goo.gl/sNqDuiZWxh6523Ty7 and here’s a screenshot of the settings for that page (in that sport mode): https://photos.app.goo.gl/h1JRQLbhb6tFEJjA6.

                      tried on my Vertical, in one of my trailruuning custom mode, i added a lap duration field : it is working as expected.

                      Maybe you could try to delete your sport mode and recreate it (possibly it is corrupted).

                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                      Suunto Vertical all black
                      Wife : S9PP
                      SA: Always the latest beta :)
                      Android 13, Galaxy S205G

                      isaziI 1 Reply Last reply Reply Quote 0
                      • isaziI Offline
                        isazi Moderator @Mff73
                        last edited by

                        @Mff73 @Jakub-Sliacan before deleting the sport mode, send logs via the app so that developers can see what went wrong.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        Mff73M 1 Reply Last reply Reply Quote 0
                        • Mff73M Offline
                          Mff73 @isazi
                          last edited by

                          @isazi
                          i have no issue on my side ;), i will save time to dev and not send them my logs.

                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                          Suunto Vertical all black
                          Wife : S9PP
                          SA: Always the latest beta :)
                          Android 13, Galaxy S205G

                          1 Reply Last reply Reply Quote 0
                          • isaziI Offline
                            isazi Moderator @Jakub Sliacan
                            last edited by

                            @Jakub-Sliacan do you have autolaps enabled? If so, that field shows auto-laps and not manual ones.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            1 Reply Last reply Reply Quote 0
                            • L Offline
                              localful
                              last edited by

                              Hi, I am pretty sure this is a bug since I used to have this feature until the latest update. I can’t set my SV in “vibrate” mode only, meaning that for example mobile notifications would only vibrate. the tones setting in the general setting menu offer somewhat different combinations of setting the system sounds. I’ve complied a list of different setting combinations and what result they produce, none of them are what I was looking for…
                              If this does get answered, does anybody know the logic behind having a separate toggle switch for the “vibration” and then a couple of more options for the “alarm”? I am very confused with this logic and am unsure what controls what.

                              325f8417-a84f-4217-a81e-d7a104bc1cf3-image.png

                              inkognitoI 1 Reply Last reply Reply Quote 0
                              • inkognitoI Offline
                                inkognito Platinum Member @localful
                                last edited by

                                @localful Have you set Tones to “All off”? If not, that’s why there’s sound on all the times…

                                SV: fingers crossed :D
                                S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
                                Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
                                Despite some pretty bad luck, I still love Suunto!

                                M 1 Reply Last reply Reply Quote 0
                                • M Offline
                                  markman8 @inkognito
                                  last edited by

                                  Hello, its 3:50 in the morning and the Vertical just recovered from error 1401.1403 after entering Service mode (the 12s upper button thing).

                                  I woke up in the middle of the night just to find out that the watch needed to enter Service mode glowing in the dark. I pressed the upper button for 12s and I thought that that was it reading in the mean time another section and thread in this forum about Verticals that never recovered from this mode. Fortunately and as I prepared a cup of tea I found that a new message came up on the screed saying that it recovered from error as mentioned above.

                                  First of all could the team of programmers explain what this error is about? The version I am currently on is 2.30.26 and the watch enjoys the best of treatment as far as functionality and physical care is concerned. Yesterday before going for sleep I did sync it (I had 5 days that I did not synced it before that).

                                  Suunto Cores (2 of them) have managed up to their expectations. Its a pity this titanium solar version does not. Not that I am disappointed completely (yet) but I am certain that for a real athlete and adventurer the Vertical would not be the ideal watch to be with.

                                  TieutieuT 1 Reply Last reply Reply Quote 0
                                  • TieutieuT Offline
                                    Tieutieu Platinum Member @markman8
                                    last edited by

                                    @markman8 said in Suunto Vertical: Bug Collection:

                                    ?The version I am currently on is 2.30.26

                                    Never experimented any crash with SV. Why is your SV not updated to 2.40.38 fw ?

                                    Suunto’s devices at home :
                                    Vertical titanium solar
                                    Suunto Race S
                                    S9pp titanium sand
                                    Suunto Wing
                                    S9B titanium Ambassador edition, A3P, X6

                                    M L 2 Replies Last reply Reply Quote 0
                                    • M Offline
                                      markman8 @Tieutieu
                                      last edited by

                                      @Tieutieu said in Suunto Vertical: Bug Collection:

                                      Why is your SV not updated to 2.40.38 fw ?

                                      Really? There was no prompt from the watch to do so and as far as this forum is concerned the latest software version for Suunto Vertical is 2.30.26 the same as my watch is on right now.

                                      isaziI 1 Reply Last reply Reply Quote 0
                                      • isaziI Offline
                                        isazi Moderator @markman8
                                        last edited by

                                        @markman8 the latest firmware version for Vertical is 2.30.38

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        M 1 Reply Last reply Reply Quote 0
                                        • M Offline
                                          markman8 @isazi
                                          last edited by markman8

                                          @isazi well as I mentioned the watch never prompt for upgrading to the latest one. Battery life is 83% and the following pictures reveal that I have set up automatic updates to on.
                                          IMG_2757.PNG

                                          And yes the latest update is recognized by the app.

                                          IMG_2756.PNG

                                          Watch still on .26
                                          IMG_2755.JPG

                                          Please also note that the Software update in the General section is grayed out.

                                          isaziI I 2 Replies Last reply Reply Quote 0
                                          • isaziI Offline
                                            isazi Moderator @markman8
                                            last edited by

                                            @markman8 send me a private message.

                                            Watch: Suunto Vertical Ti

                                            Blog: isazi's home

                                            GiPFELKiNDG 1 Reply Last reply Reply Quote 0
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