Suunto Vertical: Bug Collection
-
The last two updates were happening against my will. I have automatic updates turned off, and I always check because every subsequent update turns it back on. Has anyone else experienced a similar incident?
-
@Ars-Vitae yes, everyone, it seems that the feature is broken since many months (years ?), and you’re not the first one to report it here.
but Suunto seems to have this in the lowest priority bugfix -
Today I ran “out and back”. At the end of “out” I stopped for 40 minutes. I paused the activity, to save the battery I switched the battery mode to Tour mode. After the stop I switched the battery mode back to Endurance mode and ran back.
All data off the activity is correct: Distance, Times, Elevation profile, Pace etc. But the gps track shows the “out” part only, not the “back” part.
-
Is there another issue with sleep tracking? This morning, it showed 6 hours. After syncing with my phone, it recorded 3:36 and continues to display that. This is the second such error (or rather, data deletion) since the new update. Is anyone else experiencing this issue? Something else may need to be configured?
-
All the watch faces have disappeared from my V1.
When I go to Suunto plus store and try to install the athletic watch face it says it’s installed. When I go in the menu of the watch it says no other watch faces but the default V1 watch face. Syncing the watch to the app doesn’t solve the issue for the time being.SV2&SV1
-
@Highlands Same here. There are a couple other reports on the forum regarding this and similar behavior. Some people have empty watch face icons in the Suunto App (but I think they still have the faces on the watch?). Like you, all of my custom watch faces were deleted on both my V1 and 9PP and cannot be reinstalled. I think there might be something broken with SuuntoPlus. Hopefully gets resolved soon.
-
@Highlands No issues with my V1 at the moment.
Try again after 24 hrs. I’ve seen similar behavior with just one watchface. According to the app it was installed, but the watch never showed me.
The day after, suddenly the installed watchface was shown in the app. -
Hello, in March 2025, my Suunto Vertical watch was replaced under warranty due to a touchscreen issue—the screen was auto-scrolling even when I wasn’t touching it (ghost/phantom touch). At that time, the Suunto technician told me it was a digital issue.
Now, one year later, the replacement watch is having a similar touchscreen problem again, but it’s no longer under warranty. Suunto has asked me to send it to their Singapore service center for inspection.
Has anyone else experienced this issue before and found a solution?
My screen is clean, and I don’t see any problems with the buttons. Already soft reset many times but the problem still there.
-
@babychai I have a very similar case, or almost; I mentioned it in a post here: https://forum.suunto.com/post/186022
My watch was no longer under warranty since December 2025, but in March 2026 I started experiencing problems, including strange behavior (ghosting effect more or less like you). I contacted Suunto to explain the issue and get a repair estimate (I have personal extended warranty insurance that I can use even if the watch is no longer under warranty but the repair is normally covered).
I ended up sending the watch back to Suunto, who sent me a new one free of charge. Apparently, it’s a refurbished model but shows absolutely no marks. The only difference is that I had a watch made in Finland and now it’s made in China. But at least I got a working watch back, and at no cost.Please note, I am not advertising that Suunto does this for all customers! I have no idea why my repair was handled this way.
-
@fondueaufromage Thanks for sharing your experience. Mine is no longer under warranty, and I’m not sure if I want to send it to the service center for inspection since I don’t know if it can actually be fixed. If it’s not fixable, the DHL shipping cost would be wasted.
I still prefer MIP watches and am quite reluctant to switch to an AMOLED watch to replace my Suunto Vertical, sigh.
My current watch is Made in Finland now.
-
@babychai I decided to send my watch in for repair because my personal insurance covered the costs even though the warranty had expired. In the end, it didn’t cost me anything, thanks Suunto.
There was another option Suunto offered me after I explained that my watch was simply no longer under warranty… They gave me a 20% discount on the purchase of a new watch from their website. This might be an interesting option to ask about. Nothing ventured, nothing gained.
-
@fondueaufromage Okay, appreciate your information ^_^
