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    White scratches on the display appeared

    Suunto 9
    s9b displayissue
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    • herlasH
      herlas Silver Members
      last edited by

      Hello friends,

      My S9B all of the sudden started showing some white scratches or lines at the display level, this morning.

      There’s a short and larger white mark (top and bottom) please see images attached.

      I’ve done the soft reset and those didn’t disappear while rebooting, they’re always there no matter which watch screen I’m on.

      Sounds like a HW issue to me, any ideas, suggestions or past experiences with such issues?

      SmartSelect_20210129-125226_Gallery.jpg

      SmartSelect_20210129-125234_Gallery.jpg

      Thanks for the inputs
      Herlas

      SV Ti 2.25.66 + STRYD nextGen
      A3P (drill mode for pool swimming :D)
      Galaxy Z Flip 3 / Galaxy S22+

      freeheelerF Brad_OlwinB 2 Replies Last reply Reply Quote 0
      • freeheelerF
        freeheeler @herlas
        last edited by

        @herlas
        are these broken pixels?! 😯

        freeheeler switched to flipflops

        herlasH 1 Reply Last reply Reply Quote 0
        • Brad_OlwinB
          Brad_Olwin Moderator @herlas
          last edited by

          @herlas looks like pixel issues.

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/Wing

          herlasH 1 Reply Last reply Reply Quote 0
          • herlasH
            herlas Silver Members @freeheeler
            last edited by

            @freeheeler most likely, even when the screen is turned off temporarly during the soft reset, those marks still there so 😕

            SV Ti 2.25.66 + STRYD nextGen
            A3P (drill mode for pool swimming :D)
            Galaxy Z Flip 3 / Galaxy S22+

            1 Reply Last reply Reply Quote 0
            • herlasH
              herlas Silver Members @Brad_Olwin
              last edited by

              @brad_olwin yeah, straight to support? 😕

              SV Ti 2.25.66 + STRYD nextGen
              A3P (drill mode for pool swimming :D)
              Galaxy Z Flip 3 / Galaxy S22+

              BulkanB 1 Reply Last reply Reply Quote 4
              • BulkanB
                Bulkan Moderator @herlas
                last edited by

                @herlas yes.

                Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                herlasH 1 Reply Last reply Reply Quote 3
                • herlasH
                  herlas Silver Members @Bulkan
                  last edited by

                  @bulkan okay, wish me luck 🙂 first time ever for me

                  SV Ti 2.25.66 + STRYD nextGen
                  A3P (drill mode for pool swimming :D)
                  Galaxy Z Flip 3 / Galaxy S22+

                  ? BulkanB 2 Replies Last reply Reply Quote 3
                  • ?
                    A Former User @herlas
                    last edited by

                    @herlas since how many times do you own the watch ?

                    herlasH 1 Reply Last reply Reply Quote 0
                    • BulkanB
                      Bulkan Moderator @herlas
                      last edited by

                      @herlas I wrote a bit more, but looks like the stop and go I did shorted my answer…

                      Good luck and for sure your suunto will come back bright as new.

                      Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                      herlasH 1 Reply Last reply Reply Quote 2
                      • herlasH
                        herlas Silver Members @Guest
                        last edited by herlas

                        @g287-sf it’s been with me for 8 months, the only owner 😉

                        SV Ti 2.25.66 + STRYD nextGen
                        A3P (drill mode for pool swimming :D)
                        Galaxy Z Flip 3 / Galaxy S22+

                        ? 1 Reply Last reply Reply Quote 0
                        • herlasH
                          herlas Silver Members @Bulkan
                          last edited by

                          @bulkan thanks, looks like the damage got bit extended today 😳

                          SmartSelect_20210130-092442_Gallery.jpg

                          Thx
                          Herlas

                          SV Ti 2.25.66 + STRYD nextGen
                          A3P (drill mode for pool swimming :D)
                          Galaxy Z Flip 3 / Galaxy S22+

                          BulkanB 1 Reply Last reply Reply Quote 1
                          • BulkanB
                            Bulkan Moderator @herlas
                            last edited by

                            @herlas a friend of mine had that issue and the screen will not work if is the same as he had. Call the support and repair it. Don’t use.

                            Tu comunidad Suunto en Telegram: https://t.me/suuntocommunity (spanish)

                            herlasH Stefan KerstingS 2 Replies Last reply Reply Quote 0
                            • herlasH
                              herlas Silver Members @Bulkan
                              last edited by

                              @bulkan right, I’ve already called support, it’s going to be quite a journey, in my country (México 🇲🇽) Suunto has closed the service center and business offices it looks like due to pandemic, called support and they’re checking whether I need to send it to USA 🇺🇸 or Finland 🇫🇮, next week I should know the next steps.

                              SV Ti 2.25.66 + STRYD nextGen
                              A3P (drill mode for pool swimming :D)
                              Galaxy Z Flip 3 / Galaxy S22+

                              1 Reply Last reply Reply Quote 2
                              • ?
                                A Former User @herlas
                                last edited by

                                @herlas 😱😱😱 i wish it won’t happen to me

                                1 Reply Last reply Reply Quote 0
                                • Stefan KerstingS
                                  Stefan Kersting @Bulkan
                                  last edited by

                                  @bulkan what kind of issue was it?

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