Stop sync for data, but Message allert still works

vinc14

Hello
the sync of activity stopped working, but Message alerts for weather or news still works.
how to force the sync of sport data’s? without loosing something?

Last sync is on the 28.11, no update did happen (Auto-update is disabled)

have a nice day
vinc

vinc14

Any Idea?

Squirrel

@vinc14 said in Stop sync for data, but Message allert still works:

Any Idea?

Suunto app platform and version?
Verical firmware version?

vinc14

@Squirrel
Android Version 6.4.7 (6004007)
On the Vertical how to find out? But i did not do updates because it changed the WF Outdoor in a way i did not like

And it is just not working the Vertical Tour and Sport data don’t go to the Mobile.
If a Message or Call arrive to the Mobile i got information on may Vertical!

Squirrel

@vinc14 said in Stop sync for data, but Message allert still works:

On the Vertical how to find out?

Settings > General > About

vinc14

@Squirrel
2.37.48 thanks for the path

segi_pn

That’s a little bit old (2.37.48 - October 2nd 2024).

https://www.suunto.com/en-gb/Support/Software-updates/Release-notes/suunto-vertical-software-updates/

I don’t know if it can have an impact, but there is a certain chance.

vinc14

@segi_pn
why it should have a impact? it worked till the 28.11.2025 perfect like this.

And i can’t update because it is not connecting.
except if a message or call arrive on the Phone - the vertical inform me

Armin M

@vinc14 in my case, rebooting my phone helps, at least for a while, see also here

Obviously that’s not a solution.

vinc14

@Armin-M reboot the Phone did help thanks for the Tipp! Now i will have to explain it to the company why the phone have done a reboot (security)
have a nice day
vinc

Armin M

@vinc14 Yesterday, I downgraded to firmware 2.44.52 (see here for how that works), had to do one more android reboot after this, but for now, the sync remains stable (after > 20 hours), so it gets more likely, that firmware 2.48.16 is causing this.

vinc14

@Armin-M
i have got a older version 2.37.48 - the next update did change the wf - which i deeply disliked - so still not update. but maybe i should give a try

Armin M

@vinc14 let me wait a while I guess.

The problem is apparently always gone after a reboot, but I can’t be sure how long it actually takes until it reappears. At least in those approx. 20 hours since I did the downgrade, it dropped the connection overnight and reestablished it properly this morning, so fingers crossed…

BTW: Where does one report these kind of bugs? https://www.suunto.com/de-de/Support/customer-support/ just points to a AI chat with is worthless.

vinc14

@Armin-M
it’s funny because it is just the way from the watch to the Phone not working. Information from the Phone to the watch worked well.