Stop sync for data, but Message allert still works

Squirrel

@vinc14 said in Stop sync for data, but Message allert still works:

Any Idea?

Suunto app platform and version?
Verical firmware version?

vinc14

@Squirrel
Android Version 6.4.7 (6004007)
On the Vertical how to find out? But i did not do updates because it changed the WF Outdoor in a way i did not like

And it is just not working the Vertical Tour and Sport data don’t go to the Mobile.
If a Message or Call arrive to the Mobile i got information on may Vertical!

Squirrel

@vinc14 said in Stop sync for data, but Message allert still works:

On the Vertical how to find out?

Settings > General > About

vinc14

@Squirrel
2.37.48 thanks for the path

segi_pn

That’s a little bit old (2.37.48 - October 2nd 2024).

https://www.suunto.com/en-gb/Support/Software-updates/Release-notes/suunto-vertical-software-updates/

I don’t know if it can have an impact, but there is a certain chance.

vinc14

@segi_pn
why it should have a impact? it worked till the 28.11.2025 perfect like this.

And i can’t update because it is not connecting.
except if a message or call arrive on the Phone - the vertical inform me

Armin M

@vinc14 in my case, rebooting my phone helps, at least for a while, see also here

Obviously that’s not a solution.

vinc14

@Armin-M reboot the Phone did help thanks for the Tipp! Now i will have to explain it to the company why the phone have done a reboot (security)
have a nice day
vinc

Armin M

@vinc14 Yesterday, I downgraded to firmware 2.44.52 (see here for how that works), had to do one more android reboot after this, but for now, the sync remains stable (after > 20 hours), so it gets more likely, that firmware 2.48.16 is causing this.

vinc14

@Armin-M
i have got a older version 2.37.48 - the next update did change the wf - which i deeply disliked - so still not update. but maybe i should give a try

Armin M

@vinc14 let me wait a while I guess.

The problem is apparently always gone after a reboot, but I can’t be sure how long it actually takes until it reappears. At least in those approx. 20 hours since I did the downgrade, it dropped the connection overnight and reestablished it properly this morning, so fingers crossed…

BTW: Where does one report these kind of bugs? https://www.suunto.com/de-de/Support/customer-support/ just points to a AI chat with is worthless.

vinc14

@Armin-M
it’s funny because it is just the way from the watch to the Phone not working. Information from the Phone to the watch worked well.