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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • E Offline
      ecosurf @Dimitrios Kanellopoulos
      last edited by

      @Dimitrios-Kanellopoulos
      Sync failure and failure to upload workouts . Intermittent. I updated watch today thinking it would fix the problem with no joy. I deleted app and am running the watch in basic mode until app update. Do you have an idea when that will happen? Thank you

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      • RaDeckR Offline
        RaDeck @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos Thanks for the update @Dimitrios-Kanellopoulos , yes I never had weather enabled - but HR zones. The 2 walking activities I did in between are synchronizing.
        I haven’t done anything on the watch front nor the App. Once there’s an update the activities should sync as normal right?

        Suunto 9 Peak Pro Titanium Slate

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        • T Offline
          Triumph114
          last edited by

          Do you know if Moves already transferred to that App will be “updated” and so we will have access to FIT files ?

          T114

          9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
          Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

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          • kielegatK Offline
            kielegat
            last edited by

            I did a hike in the mountains today. Closed the activity on the 9PP. Tried to open the Suunto app on my iPhone. Got a message that the app needed to be updated (mandatory) Downloaded and installed the update. Sync error. Appears at the optimizing gps sync stage. Tried a lot (except factory reset). Still the sync failure. When I record a new activity (test with cycling profile ) this activity is synced but the hiking activity still does not pop-up. Still get the sync error. Disabled all Suunto plus stuff. No effect. Other Sync data looks complete. Only the activity before the app update is missing. I will cycle tomorrow a 70km activity. Let’s see how this works ( have an alternative measurement with my cycling computer and heart measurement band)

            Suunto 9 peak pro
            Suunto Peak 9 titanium (broken)
            Garmin Forerunner 235 (still working. But Bad battery)
            Suunto Quest (broken)
            Omega Speedmaster Professional (my precious)

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            • DRezvoffD Offline
              DRezvoff @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos I looked at the analysis of the last two workouts, in one I forgot to set the sensations, and here is the data that appeared:
              sketch-1752122159736.png sketch-1752122113161.png

              Suunto 9 Peak Pro Titanium
              Suunto Spartan Sport WHR
              Sony Xperia 1, Android 10.

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              • DRezvoffD Offline
                DRezvoff @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos During the training, the S+ - Manual interval race function was enabled.

                Suunto 9 Peak Pro Titanium
                Suunto Spartan Sport WHR
                Sony Xperia 1, Android 10.

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                • Alpha 156.42A Offline
                  Alpha 156.42
                  last edited by

                  My friend’s S9PP also failed to sync.

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                  • Jose Luis Fernández PérezJ Offline
                    Jose Luis Fernández Pérez
                    last edited by

                    Checking the traffic of the app I can see it tries to connect To an invalid url

                    POST /events HTTP/1.1
                    Host: analytics.sports-tracker.com
                    

                    The server responds with a

                    HTTP/1.1 404 Not Found
                    Server: nginx
                    

                    After that, the sync fails.

                    Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                    • T Offline
                      TrickyDickeyRichard
                      last edited by

                      I’ve used SuuntoPlus “HR Zones” during two runs, and both of those ended up with corrupted data. I also logged one walk without any active SuuntoPlus features, and that one worked just fine!

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                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager
                        last edited by

                        Please try to resync. Backend fix is deployed.

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        R S RaDeckR 3 Replies Last reply Reply Quote 1
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager @Jose Luis Fernández Pérez
                          last edited by

                          @Jose-Luis-Fernández-Pérez nothing Todo

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          P 1 Reply Last reply Reply Quote 1
                          • P Offline
                            piotr.bdz @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos it works! Thanks for the fix and all the updates!

                            1 Reply Last reply Reply Quote 1
                            • MILO83M Offline
                              MILO83
                              last edited by

                              My gf’s old activities (Hiking basic, Weather forecast S+ app on) still don’t sync. New activities with the S+ app turned off sync as expected.

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                              • R Offline
                                rayco989 @Dimitrios Kanellopoulos
                                last edited by

                                @Dimitrios-Kanellopoulos Now work for me 😊 New activities are synced normally and uploaded to other servers with S+ app. Unfortunately, I deleted the old problematic activities.

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                                • T Offline
                                  Triumph114
                                  last edited by

                                  Perfect, it works now 😉 and even an “blocked” activity was sync to relive yesterday evening!
                                  Many thanks

                                  T114

                                  9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                                  Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

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                                  • S Offline
                                    swisskat @Dimitrios Kanellopoulos
                                    last edited by

                                    @Dimitrios-Kanellopoulos
                                    I today noticed that a hiking activity is not syncing (recorded on July 11), exactly same error message as mentioned in previous posts. Other activities today synced normally. Resynced devices and uninstalled hr Zone app but activity still will not sync. Seems like the back end fix is not working here? Do you have any othe ideas on what to do? Thanks!

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                                    • RaDeckR Offline
                                      RaDeck @Dimitrios Kanellopoulos
                                      last edited by

                                      @Dimitrios-Kanellopoulos are the old ‘problem’ activities supposed to sync? I’m getting the same error message

                                      Suunto 9 Peak Pro Titanium Slate

                                      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                                      • Dimitrios KanellopoulosD Offline
                                        Dimitrios Kanellopoulos Community Manager @RaDeck
                                        last edited by

                                        @RaDeck yes. Maybe try an app reinstall.

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

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