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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
    111 Posts 41 Posters 4.1k Views 45 Watching
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    • Jose Luis Fernández PérezJ Offline
      Jose Luis Fernández Pérez
      last edited by

      Checking the traffic of the app I can see it tries to connect To an invalid url

      POST /events HTTP/1.1
      Host: analytics.sports-tracker.com
      

      The server responds with a

      HTTP/1.1 404 Not Found
      Server: nginx
      

      After that, the sync fails.

      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
      • T Offline
        TrickyDickeyRichard
        last edited by

        I’ve used SuuntoPlus “HR Zones” during two runs, and both of those ended up with corrupted data. I also logged one walk without any active SuuntoPlus features, and that one worked just fine!

        1 Reply Last reply Reply Quote 0
        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by

          Please try to resync. Backend fix is deployed.

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          R S RaDeckR 3 Replies Last reply Reply Quote 1
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager @Jose Luis Fernández Pérez
            last edited by

            @Jose-Luis-Fernández-Pérez nothing Todo

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            P 1 Reply Last reply Reply Quote 1
            • P Offline
              piotr.bdz @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos it works! Thanks for the fix and all the updates!

              1 Reply Last reply Reply Quote 1
              • MILO83M Offline
                MILO83
                last edited by

                My gf’s old activities (Hiking basic, Weather forecast S+ app on) still don’t sync. New activities with the S+ app turned off sync as expected.

                1 Reply Last reply Reply Quote 0
                • R Offline
                  rayco989 @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos Now work for me 😊 New activities are synced normally and uploaded to other servers with S+ app. Unfortunately, I deleted the old problematic activities.

                  1 Reply Last reply Reply Quote 0
                  • T Offline
                    Triumph114
                    last edited by

                    Perfect, it works now 😉 and even an “blocked” activity was sync to relive yesterday evening!
                    Many thanks

                    T114

                    9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                    Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

                    1 Reply Last reply Reply Quote 0
                    • S Offline
                      swisskat @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos
                      I today noticed that a hiking activity is not syncing (recorded on July 11), exactly same error message as mentioned in previous posts. Other activities today synced normally. Resynced devices and uninstalled hr Zone app but activity still will not sync. Seems like the back end fix is not working here? Do you have any othe ideas on what to do? Thanks!

                      1 Reply Last reply Reply Quote 0
                      • RaDeckR Offline
                        RaDeck @Dimitrios Kanellopoulos
                        last edited by

                        @Dimitrios-Kanellopoulos are the old ‘problem’ activities supposed to sync? I’m getting the same error message

                        Suunto 9 Peak Pro Titanium Slate

                        Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager @RaDeck
                          last edited by

                          @RaDeck yes. Maybe try an app reinstall.

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          Toni ST RaDeckR 2 Replies Last reply Reply Quote 0
                          • Toni ST Offline
                            Toni S @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos not working in my case, even reinstalling…

                            1 Reply Last reply Reply Quote 1
                            • RaDeckR Offline
                              RaDeck @Dimitrios Kanellopoulos
                              last edited by

                              @Dimitrios-Kanellopoulos reinstalled the app. Unpaired / repaired and restarted watch. IOS on 18.5 as well as latest v. of App (obviously)

                              Both activities with issue don’t sync. I was using the HR zones S+ at that time

                              Suunto 9 Peak Pro Titanium Slate

                              1 Reply Last reply Reply Quote 1
                              • O Offline
                                otsos
                                last edited by

                                My activities are still not syncing despite all the recommendations

                                N 1 Reply Last reply Reply Quote 2
                                • G Offline
                                  GrimesGoAg95
                                  last edited by

                                  I am in the same place. New activities without Suunto Plus (HR Zones) sync works fine, but I have about a 10-day period that will not sync. I also keep getting the error in the app on my phone. I am considering just doing a hard reset, but I would like those activities to come over to the app.

                                  I have reinstalled the app, soft reset the watch, paired and unpaired.

                                  1 Reply Last reply Reply Quote 1
                                  • Robin BjörklinR Offline
                                    Robin Björklin
                                    last edited by

                                    My activities are still failing to sync. I have tried the following:

                                    • Restart app
                                    • Power cycle phone and watch
                                    • Disconnect and re-pair watch and phone
                                    • Reinstall app
                                    • Disable weather widget
                                    • Remove all Suunto plus apps
                                    1 Reply Last reply Reply Quote 2
                                    • N Offline
                                      nagore.salaberria @otsos
                                      last edited by

                                      @Dimitrios-Kanellopoulos Hi, I’m having the same syncing problem since 4 july.
                                      I have made inactive all the Plus features on the watch but it still won’t sync.
                                      GPS optimization error.

                                      I do not want to lose the activity which has not synced yet. All the others wouldn’t matter much but this one is quite important since I climbed a mountain I will probably never return.

                                      Is there any hope for Suunto to release an update that will fix this issue or will we have to lose the conflicting activities?

                                      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                                      • Dimitrios KanellopoulosD Offline
                                        Dimitrios Kanellopoulos Community Manager
                                        last edited by

                                        Hi all again. If you have tried everything and actvities do no sync. Send logs (search the forum how todo this) and then please pm me your email.

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        RaDeckR J Toni ST G C 8 Replies Last reply Reply Quote 1
                                        • Dimitrios KanellopoulosD Offline
                                          Dimitrios Kanellopoulos Community Manager @nagore.salaberria
                                          last edited by

                                          @nagore.salaberria this looks unrelated

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          Jose Luis Fernández PérezJ N 2 Replies Last reply Reply Quote 0
                                          • RaDeckR Offline
                                            RaDeck @Dimitrios Kanellopoulos
                                            last edited by

                                            @Dimitrios-Kanellopoulos logs sent 🙏 thank you

                                            Suunto 9 Peak Pro Titanium Slate

                                            1 Reply Last reply Reply Quote 0
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